Frontier Airlines Customer Service Issues

To the Customer Service Team at Frontier Airlines, I am writing to express my extreme disappointment in Frontier's handling of the delayed flight on March 22, [redacted], from Charlotte to Philadelphia. My two sons, one being 4 months old, and I experienced significant hardship due to the flight being delayed three times, resulting in a 5-hour delay. As a mother caring for an infant, this experience was incredibly stressful. The initial delay was compounded by further issues once we boarded, including a mechanical error and a lack of assistance in retrieving my infant's special formula from my luggage. The situation was made worse by a broken stroller upon arrival, adding to our already stressful journey escaping a domestic violence situation. Despite being a longtime Frontier customer, this experience has left me feeling neglected and uncared for by the airline. The lack of assistance and the multiple delays have left me extremely displeased and upset. Sincerely, A. Miller Collingswood, NJ

I had a flight scheduled for Monday, March 18, [redacted], from North Carolina to Denver and then to Portland on Flight number [redacted]. Due to an unexpected cancellation, I was offered various options and chose option two, which included being reimbursed up to $[redacted] for a new flight and receiving a $[redacted] voucher via email. However, I accidentally purchased the wrong ticket from Denver to Portland via TripAdvisor for $[redacted], but had to rebook a flight through American for $[redacted].90. After spending the day at the North Carolina airport, I finally flew to Portland. Despite receiving a refund for the initial mistaken ticket, I have not received the $[redacted] voucher mentioned. This experience was overwhelming for me as I usually travel with my husband. Wendy Harris, CLT-DEN Flight #[redacted], Monday, March 18, [redacted].

Hi, my name is Austyn D. My friend purchased 4 flight tickets for our upcoming bachelor party in Las Vegas. The flight is scheduled to depart from Atlanta on April 12th and return on April 15th. The confirmation number is RDDJ3K. I recently relocated to New York due to a new job, and I need to change my flight. However, when I tried to modify it on the Frontier website, it seemed like I had to change the entire itinerary. Is there a way for me to change just my flight from Atlanta to Las Vegas to New York City to Las Vegas, while keeping the other flights the same? Thank you!

Hello, this is Divya. Last Friday, April 5th, I had a flight with Frontier Airlines at 12:49 pm. When I arrived at 12:00 to check-in, a lady informed me I was late and couldn't check me in. She advised me to contact Frontier Airlines, but I couldn't reach them. Despite three other airline staff being present, no one assisted. After ten minutes on hold, another lady informed me I could get a flight at midnight, arriving in Dallas on Saturday at 10:00 pm. I urgently needed to depart but felt ignored. Consequently, I had to purchase new tickets from another airline for $[redacted], after spending $[redacted] on Frontier for two people. This experience has left a negative impression, and I am seeking a refund. Despite numerous attempts to contact Frontier Airlines over the past 2-3 days, I have received no response. Please reach out to me.

As seniors, we struggle with technology and are disappointed by the lack of a live agent to assist us. The main phone menu does not offer an option to speak with someone directly, making it challenging to address concerns about our upcoming flight [redacted] from RSW to MSP on April 11. We anticipate potential weather-related issues and would like to explore changing our flight to avoid any additional fees. It is frustrating that we need to check other airlines for updates on delays rather than finding this information easily accessible on your website. Having a live agent available would greatly improve our experience.

Regarding Frontier Airlines flight #[redacted] from CLT to DEN on Monday, March 18, [redacted], there was a TMI cancellation causing me some distress. After receiving a letter from Frontier with two options, I encountered challenges rebooking due to flying solo and never experiencing a flight cancellation before. Despite assistance from a helpful lady, I mistakenly purchased a ticket to the wrong airport via TripEasy. Eventually, I had to book a new American Airlines flight for $[redacted].90, exceeding the reimbursement amount mentioned in the letter. While TripEasy agreed to reimburse the initial ticket cost, Frontier did not send the promised $[redacted] voucher for future travel. I am requesting reimbursement for the remaining amount spent on the American Airlines ticket ($[redacted].40) and the $[redacted] voucher. Additionally, it would be appreciated if Frontier could consider covering the $[redacted].99 hotel cost incurred in Portland due to the late arrival and fatigue from traveling. Thank you for your attention.

I arrived with my daughter over an hour early for flight #[redacted] on Saturday, March 30, departing at 5:58 pm. We had already checked in online and obtained our boarding passes at the airport kiosk. After grabbing dinner nearby, we returned at 5:35 to board, only to find many people seated without forming a line. Despite a service person at the gate, no order was given to queue, and the plane departed early without updating the gate screen. The service person closed the door abruptly, and minutes later, the screen showed the plane leaving at 5:43. The helpline claimed I had not checked in, but I did and still have the boarding passes. I am seeking a refund for our return flight due to the lack of notice about the early departure, forcing us to rent a car back to Colorado.

I recently had a flight scheduled for Monday, March [redacted] out of North Carolina with Frontier Airlines. On the day of the flight, 03/18/[redacted], my itinerary to Denver and then to Portland was canceled. Frontier Airlines sent a letter stating they would reimburse up to $[redacted] per traveler for another destination and provide a $[redacted] email voucher for future travel. I received a check for $[redacted].50, leaving a balance of $[redacted].50 for reimbursement. I kindly request the remaining amount of $[redacted].50 and the $[redacted] voucher for my future flight. Sincerely, Wendy Harris

Hello! I had a flight booked from Tulsa to Denver on 4/31 that got cancelled. I was advised to rent a car, which could be reimbursed. I rented one from Avis and drove to Denver. However, I noticed that the rental agreement listed my middle name as my first name. I've been trying to get Avis to correct this as I believe it needs to match my ticket for reimbursement. Despite raising this issue before returning the car, Avis claims they can't fix it post-return. I'm reaching out to Frontier to see if there's a way to still get the refund, given the name discrepancy. Can you advise on how to proceed, considering Avis is unable to assist? Also, is the 30-day timeframe for a refund from the flight date correct? Your guidance would be greatly appreciated. Thank you, Lynssi S.

Frontier canceled my flight on March 18, [redacted] (Flight #[redacted]) and issued an apology letter offering two options. I selected option 2 for up to $[redacted] on a new flight and a $[redacted] voucher via email. Following their instructions, I booked a flight through Trip Easy for $[redacted].50. However, I received feedback that I did it incorrectly and had to reschedule through American Airlines for $[redacted].40. The flight (Flight #[redacted][redacted]) resulted in a long wait and exhaustion, prompting my husband to book a motel in Portland. I am yet to receive the $[redacted] voucher promised by Frontier via email. I would appreciate reimbursement for the motel stay costing $[redacted].99. Contact me at [redacted] or at phone number [redacted]. Thank you, Wendy.

I was scheduled to return on flight #[redacted] from North Carolina to Denver and then Portland on March 18, [redacted]. However, the flight got canceled, and I had to rebook through Tripeasy. I appreciate Frontier reimbursing me for the first flight and providing a voucher. There was a mix-up with the rebooking, and I ended up having to pay more. Frontier owes me $[redacted].40 and a $[redacted] voucher. I had additional expenses from rebooking, staying in the airport and getting a hotel, which cost $[redacted].99. I hope Frontier can reimburse me for these costs. My contact details are [redacted], [redacted] Mansfield Street, Springfield, Oregon, [redacted]. Sincerely, Wendy.

I purchased 2 round-trip airline tickets and a rental car through Frontier. When I arrived in Orlando and went to Avis, I realized my license was expired, but luckily resolved it by changing the primary name on the reservation. However, I was then told I needed a credit card, despite already being charged over $[redacted] for the rental. As I only had prepaid debit cards with me, I tried to make a deposit at a bank, but was unsuccessful. After returning to Avis, I discovered that only "major credit cards" were accepted, not prepaid debit cards, for payment on a vehicle I had already paid for. I urgently need this to be rectified, either by providing a vehicle or issuing a refund promptly, as I have an important event to attend.

I experienced a frustrating situation at the Orlando airport when a Frontier representative gave us incorrect directions and we missed our flight despite being early. With three children, it was challenging. At the ticket desk, the representative was unhelpful, even questioning if Maine was a destination. After finding our own flight, the representative was uncooperative and laughed at us. I had to arrange alternative transport, which was inconvenient. The lack of professionalism and rudeness throughout the interaction left me dissatisfied. I am seeking a refund for the car rental fee and reimbursement for our hotel stay due to the unpleasant experience.

I am currently in line for baggage check-in for a flight from New Orleans to Denver departing at [redacted] hours. The flight has been pushed back to [redacted] hours due to Frontier's inability to handle slight rain. Despite checking the weather reports, no staff has arrived until [redacted], causing frustration among passengers. I used to have a positive perception of Frontier; however, the recent experience has been disappointing. I am requesting a full refund for my family's round trip tickets as a resolution to this situation. Thank you.

I have been attempting to cancel my flight for the past few weeks due to personal reasons, but encountered several technical difficulties with the website. Unfortunately, I just learned that there is a 90-day window for a full refund prior to the departure date. I booked the flight with my credit card for my child's basketball team, intending to participate in a tournament in New Orleans. However, unforeseen circumstances, including my own health issues with a herniated disc, have made it impossible for us to go. Additionally, my husband's new job and my father's health situation require our immediate attention. Despite trying to be honest about my situation, the online process has been confusing and I accidentally canceled the flight, receiving only a partial refund. I am sincerely requesting Frontier's assistance in refunding the full amount to my card, as my current circumstances necessitate it. Thank you for your understanding during this challenging time.

I have been trying to cancel my flight for the past few weeks due to various family and health issues, including a herniated disc in my spine. I realized there is a **-day window for a full refund before the departure date. However, every time I attempted to cancel, I faced technical difficulties with the website and was unable to get through on the phone without being informed of additional charges. I booked the flight for my child's basketball team event, but circumstances have changed, and I am no longer able to afford the trip. My husband's new job and jury duty, alongside my father's health issues requiring radiation treatment, have made it impossible for us to travel. I mistakenly canceled the flight, expecting a full refund, but received only a partial amount. I am in a difficult situation and would greatly appreciate a full refund to my credit card at this time.

I've been trying to cancel my flight for weeks, but with sick kids and my own health issues, it's been a challenge. I recently discovered that there's a **-day window for a full refund before the departure date. Unfortunately, every time I try to log in, the website kicks me out, and calling incurs a $** charge per person. The flight was booked for my child's basketball team, but due to unforeseen circumstances like my herniated disc and family obligations, we can no longer afford the trip. With my recent back issues and ongoing treatments, I'm unable to travel, and my husband's schedule is packed, especially with jury duty and helping my dad with radiation treatment. I mistakenly canceled the flight and received only a partial refund, but I really need the full amount returned to my credit card during this difficult period with my father's health and my injury affecting my mental well-being. I hope to use Frontier again in the future but currently need the money refunded for now.

On March 18, [redacted], my scheduled flight (#[redacted]) from N.C. to Portland with a stop in Den was canceled. We were offered $[redacted] for a new flight and a $[redacted] voucher from Frontier. I tried booking through Tripeasy but encountered issues. After receiving a reimbursement of $[redacted].50, I booked a $[redacted] nonstop flight to Portland through American ([redacted][redacted]). I am awaiting the remaining reimbursement of $[redacted].50 and the $[redacted] voucher. My details are: Wendy H., [redacted] Mansfield Street, Springfield, Oregon [redacted], [redacted], [redacted]. Thank you.

I recently flew with Frontier Airlines for the first time on 04/20/19. Despite hearing numerous complaints beforehand, I was willing to give them a chance. While their flights may be budget-friendly, the experience left much to be desired. The staff were not welcoming, space on the plane was minimal, and amenities like a tray for food or drinks were lacking. I was surprised that even water had to be purchased. The seating was cramped, with little legroom, which made for an uncomfortable journey. Additionally, their baggage fees were exorbitant compared to other airlines. I've learned that low prices don't always equal good value. Frontier Airlines won't be seeing me as a customer again.

My girlfriend and I were headed to Orlando for a wedding I was a part of. Our flight got canceled due to "plane maintenance" after hours of waiting, not weather. Frontier informed me I'd only receive up to $[redacted] per ticket, despite spending $1,[redacted] on tickets and baggage with another airline. This caused us to arrive late to the wedding. I am deeply disappointed in Frontier and believe they should at least cover the extra expenses. I had to spend over $[redacted] on two tickets and deal with the inconvenience of missing most of the wedding I was a part of. Not only did this affect my girlfriend and me, but the groom was upset that I almost missed the ceremony, which unfortunately happened due to Frontier's mistake.