Frontier Airlines Customer Service Issues

I was mistakenly charged for two flights instead of one. I was advised by a representative to rebook after the initial booking did not go through, ensuring me multiple times that the first booking would not be processed as I did not receive a confirmation. However, I unexpectedly received a confirmation email for the second flight I did not intend to purchase. I urgently need the refund to be processed promptly into my account. Thank you.

I booked a flight last night and tried to use vouchers from my previous trip, but they didn't work. I just noticed on the vouchers that I need to book within 90 days, which wasn't mentioned by the customer service rep who gave them to me. Is there a way to override this restriction? I really appreciate any help with this issue.

I have a one-way flight scheduled for June 12th, [redacted], on Flight F9 [redacted] from Denver to Portland ME. I will be traveling with my dog, Bonnie, as we are both relocating to Maine. I contacted customer service to inform them that Bonnie is a both a physical and emotional support dog. The representative advised me not to select the pet option that incurs a $75 fee for in-cabin transport. Instead, she instructed me to fill out and submit two forms from the website: the Animal Behavior Acknowledgement and the Medical/Mental Health Professional Information form completed by my doctor. I have been told to submit these forms 48 hours before my flight departure from Denver. I wonder if this is the correct procedure and if Bonnie will be allowed on board even if other passengers have also booked dogs on the same flight. If necessary, I am willing to go back and pay the $75 per pet fee to secure Bonnie's spot on the flight. Looking forward to your response. Thank you. - J.L.

I had a disappointing experience when I spoke to a supervisor named Zack [redacted] regarding my missed flight. I found him to be rude and unhelpful. I am requesting to speak with another supervisor as I need my flight to be rescheduled or refunded to my membership account. The confusion started when I received a confirmation email without terminal information, causing me to miss my flight. After arriving at the South Terminal where Frontier Airlines was located, I was told I missed the flight but could fly on Wednesday at no extra cost. Unfortunately, this situation led to additional expenses and stress. I hope to get my flight rescheduled for Wednesday without any additional charges as promised by the airport desk or receive a refund to my account.

On May 10th, [redacted], my husband, who uses a wheelchair, received poor treatment on flight F9 [redacted]. We had to wait 45 minutes for an aide who didn't speak English, took us to the wrong security checkpoint, and was rude to others waiting. This led to us losing an Amazon Fire Reader for which we are submitting a claim. During the journey to Gate D24, the aide ran and left me behind. He didn't know the boarding system for wheelchair users, leaving us stranded. We received no assistance boarding the bus to the plane, nor getting my husband onto the plane. Thankfully, a kind lady helped push my husband along the causeway as I couldn't do it myself. We felt embarrassed, frustrated, and neglected by Frontier's lack of support. The person assigned to assist us seemed untrained and unsupervised. Our trip confirmation number is I43RPY for your reference.

We were scheduled to depart at 2:55 pm on Tuesday, May 14th from Portland to Denver. However, due to multiple delays, we didn't leave until around 5:30 pm, arriving in Denver around 8:50 pm. It took over an hour and a half to locate our bags, and the staff member at the baggage claim area was unhelpful and dishonest, claiming our luggage wasn't there when it actually was. We reached our hotel at 11:40 pm after encountering issues with late check-out fees. We were also charged for late check-out and meals as deliveries were unavailable. The meal vouchers were only usable the next night, adding to our inconvenience. We are seeking reimbursement for our return flight, food expenses, hotel fees, and late charges due to these circumstances. The service on the flight was subpar, and the requirement to pay for drinks after such an experience was disappointing.

I have reserved flights from Bradley Airport to Phoenix, Arizona, with a layover in Denver on May 30th. The flight numbers are [redacted] connecting to [redacted]. My sister-in-law, cousin, and I planned this trip to support our cousin who recently lost her mother. We decided to surprise her by booking a flight to Phoenix to visit her daughter. We chose CheapOair for its affordability. However, due to my claustrophobia, I now realize I couldn't select our seats initially. I am anxious about not being able to sit near the front so I can see during the flight. Can I pay extra to upgrade our seats? I woke up at 6 AM with a panic attack worrying about this issue. Any help would be greatly appreciated.

I am writing to address an issue I encountered with my wife's Known Travelers Number not being on her boarding pass for today's flight to Minneapolis. It was present on our recent flights to San Diego, so there seems to have been an error on this particular journey. I am reaching out via email due to the difficulty in contacting a representative over the phone. To ensure a smooth return journey, I kindly request that the Known Travelers Number be added to her boarding pass for the flight back to Cleveland on May 29th. The confirmation number used for the booking is W8VBSM, and her name is Laurel B. Rose. Thank you for your prompt attention to this matter.

We experienced service disruptions on May 22 with reservation number U4Q1GY for flight #[redacted] from MCO to LFT on American Airlines costing $[redacted].10 for 5 passengers. At the airport, we were charged an extra $90 for 3 bags, which we had already paid for on Frontier's return flight. We didn't receive reimbursement for the $[redacted].25 hotel stay due to a mechanical issue. We followed the instructions from the letter at the gate desk but want to ensure we haven't missed anything for a full refund.

We traveled to New Orleans and paid for one bag which never left CVG. Upon flying to Austin on an overbooked flight, my husband had to purchase a last-minute one-way ticket for $[redacted] as he had an award ceremony that Friday. Our bag remained in CVG causing my daughter to be without toiletries, makeup, perfume, or clothing. Despite being advised by Angel to buy clothing, the Austin representative did not approve. The bag was only sent after we left for CVG, eventually arriving in New Orleans. Unfortunately, it did not reach us in time for a business trip to NYC, arriving six days later just a day before the trip concluded. No ticket voucher was provided for John Washington, and no action was taken regarding Rachel Washington's missing bag or receipts, despite numerous calls and emails to all involved. The family comprised of Jim and Janette Washington, John, Rachel, and Yvonne Washington. Our contact emails are [redacted] and [redacted]

Our family, J. and J. Washington, along with R., J., and Y. Washington, travelled together. After our flight got cancelled, we received vouchers that were later extended twice. Unfortunately, our schedules did not align for February and March. There was a mix-up with the voucher number for Y. and R. Washington, leading to some confusion. R. used one voucher for a one-way trip from Punta Cana. I, Y. Washington, never used my vouchers, but the records show otherwise. Despite emails and recorded conversations, my in-laws were able to extend their vouchers for trips in July and August [redacted] while ours expired. We all followed the same procedures and got the same extensions. My in-laws had family to stay with during this time.

On May 29th, our flight was delayed, with the departure time changed from 9:12 pm to 11:10 pm, resulting in a new arrival time of 12:40 am. The Hertz car rental in Raleigh closed at 12:20 am and only reopened at 6 am, causing us to wait at the airport for 6 hours to access the rental car facility, essentially costing us a full day of our trip. At 10:45 pm, passengers were given the choice to disembark the plane, but no alternative flight options were presented. I am seeking a refund or credit for this inconvenience. Frontier Airlines informed me that this issue was weather-related and, despite no mention of ticket value loss if we left the plane, no credit was provided for the return ticket. In fact, a cancellation fee of $[redacted] was deducted, almost the entire ticket cost. I am disappointed by the lack of customer service and handling of this situation by Frontier Airlines.

My daughter's flight was reserved for weeks. She's been at DFW airport for over eight hours due to three flight delays. After missing her connection in Orlando, she was taken off the flight, and her luggage is lost. Despite other available flights, Frontier has not been cooperative. A refund will take 7 to 10 days. This situation is unacceptable, and I require a swift resolution. There is an urgent situation in Norfolk today! I demand a prompt phone call, not an automated response or email. The lack of customer service is disappointing.

Hello, I recently had a bad experience during my trip from Michigan to Las Vegas. Unfortunately, our luggage ended up in Los Angeles instead of Vegas. We missed our flight due to incorrect information provided which cost me $[redacted] for Celine Dion tickets. It was my birthday, and my plans with my friend Lisa M. were completely ruined. Our luggage is missing, and we are feeling quite frustrated. Can someone please ensure our suitcases are delivered to [redacted] Grove St, Fraser, MI [redacted]? We would appreciate dinner vouchers as compensation for the trouble we've faced. Thank you for your assistance. Lois Mcgee-S. (Phone: [redacted]) and Lisa Moroso ([redacted]).

Hello, I had a flight, [redacted], originally scheduled for June 6th. When I arrived at 1:30, I was informed that the plane had already departed. I rebooked for June 9th, only to find out that flight [redacted] on Frontier was delayed until 7:37, following two other delayed flights. This caused a lot of confusion. When I inquired at the desk, they informed me that the flight was actually on time. This situation led me to miss my high school reunion after 40 years and other important family events. I am seeking a resolution to this matter and would like a full refund for the second flight I was misinformed about.

I had a scheduled flight from ISP, flight [redacted] on 6/8 to FLL with confirmation number O63W85, which got cancelled. I also have a return flight booked for tomorrow from PBI back to ISP, flight [redacted] with confirmation number KE7B2H, for both myself and my wife, L. I need to cancel just my portion of the return flight since I didn't make it to Florida. I thought this was resolved by the customer service rep at Islip but my booking still shows I'm returning with my wife. Due to the cancelled flight to Florida, I believe I'm entitled to a $[redacted] credit for the unused leg and a refund. Could you clarify what happens to the return flight back to ISP? Does my wife check in for tomorrow's flight alone? Also, can I get a refund for my portion of the return flight that I missed due to the cancelled outbound flight? Thank you for your assistance.

Since May 8th, I have been attempting to secure a refund for a flight that was not taken due to unfortunate circumstances. I had to urgently travel to New York LaGuardia to be with my aunt in hospice. Despite following all the necessary steps to obtain the refund, the process has been incredibly frustrating. Originally scheduled to return on May 3rd, my aunt passed away later than expected, leading me to reschedule my flight to May 5th using my daughter's credit card (Ivey G.). Initially, I was advised by CheapOAir to contact the airline directly with the required documentation of the death in the family to facilitate the refund. However, I am now being informed that this does not align with the policy. I am eager to have my daughter's funds refunded as promised, given that I complied with the instructions provided. The recent email received on May 18th expressed a discrepancy in the information provided, which I find frustrating considering I acted in good faith based on the guidance given. The incident number for this issue is [redacted]30. Please process the refund for my daughter promptly. Thank you.

I recently flew with Frontier Airlines from CVG to MCO on Flight F9 [redacted]. Upon collecting my checked bag at baggage claim in Orlando, I noticed it was unzipped, and my pink make-up mirror, a special item I had ordered from Switzerland, was missing. As I am here for a wedding, this missing item is crucial for me to look presentable. I kindly request that the baggage team checks where they load and unload items to locate my mirror. If found, please contact me promptly so I can have it before the weekend. This mirror holds great sentimental value to me as I saved up for months to purchase it; it is also a rechargeable one. I can provide a photo of it as I was very proud to have it. Your assistance in resolving this matter would be greatly appreciated. Thank you for your help.

I struggle with flight anxiety. After several flights with a companion, flying alone makes me nervous. I want to overcome this fear to travel solo. Are the flight attendants trained to assist passengers with anxiety or panic? If so, it would give me reassurance to fly alone. Do you have any tips or suggestions for anxious flyers like me? Your advice is much appreciated! :-)

I, Geneva B. Hall, had booked and paid for a round-trip flight on Frontier Airlines from Orlando Florida Airport (MCO) to Cincinnati Ohio Airport (CVG) on July 2nd. My flight number was [redacted], and my trip confirmation number is LDU29X. The reservation was made under phone number [redacted]. Unfortunately, I was unable to make my flight from Orlando due to a medical emergency involving my grandson, for whom I have custody. I would like a representative to contact me at [redacted] to either reschedule my flights or receive a refund of $[redacted].60 for the unused ticket. Thank you for your assistance.