Frontier Airlines Customer Service Issues

I was unable to board my scheduled flight or the next one. I have been attempting to contact a live agent to resolve my situation. Unfortunately, no one assisted me except for the baggage claim person. He made an effort to call the customer service representative to the front desk to help me and another gentleman who seemed to have missed his flight too. This experience with Frontier Airlines was incredibly disappointing. I rate them as extremely poor in terms of customer service.

I received a refund check from you, but the bank informed me there would be a hold on it when I tried to deposit it. Recently, the bank let me know that the $[redacted] check you sent me was returned unpaid. Initially, I had access to $[redacted] of the amount until it bounced, and now even that $[redacted] has been withdrawn. This action is unacceptable and illegal. By sending me a bad check worth $[redacted], you have committed fraud against me. This only covers a portion of what I had to spend due to a canceled flight. After waiting for nearly 7 weeks with numerous phone calls and promises of payment, receiving a fraudulent check is outrageous. I am reporting this to the BBB and seeking legal assistance. I demand immediate payment via certified funds. Frontier Airlines' behavior is deceitful and unacceptable.

I am awaiting a full refund for my round trip flight for four that was scheduled for Monday, December 1 with confirmation number X8866M. My family and I arrived at the airport with my 4-year-old twins for their birthday trip, but we were allegedly told that we checked in too late even though we arrived over 45 minutes prior to the flight. Despite being TSA members and having ample time to reach the gate, we were denied boarding. This upset my children who had been eagerly anticipating this journey. The airline employee offered either an alternate flight on December 3, which was not feasible for us, or a full refund which we accepted. However, upon checking my account, I noticed that only $[redacted].80 out of the $[redacted].60 was refunded. In my experience, other airlines usually assist late-arriving customers to catch their flights before offering a refund. I sadly had to leave with two upset children on their birthday without making a scene. I kindly request the airline to honor the full refund promptly. Thank you.

I arrived at DFW Airport for flight [redacted] this morning, but unfortunately, the kiosks were not functioning, prompting me to seek assistance from the ticket agent who was not available. Consequently, I missed my flight and had to purchase a one-way ticket to Phoenix. I am seeking information on the reimbursement process and the status of my upcoming flight XEMNRK or F9-XEMNRK departing from Phoenix on Sunday flight [redacted]. This incident has significantly impacted my vacation plans and led to an additional cost of $[redacted]. The incident occurred on Thursday, December 6, [redacted], at 5:05 A.M. I eagerly await your response. Thank you.

I am a female traveler with a disability. I drove from Victoria, TX to IAH airport starting at 1 pm. Despite heavy rain and poor visibility, I reached Sugarland, TX after a 2-hour drive. The treacherous weather extended my journey to the airport, taking a total of 3 hours, leading me to arrive by 6 pm. I parked my car and used the Hotel Shuttle to reach the airport at 6:45pm. Unfortunately, upon trying to check in at the counter with my Reference #, I encountered errors. I am stranded at the airport and seek assistance without incurring additional charges as I am currently low on funds. I kindly request someone to help rectify my ticket situation as I am unable to afford any extra fees. Thank you for any support you can provide.

I attempted to check in online 90 minutes before my flight, but the website only showed my itinerary. I also tried using the app, but it wouldn't let me check in. Upon reaching the airport at 11:35, I couldn't find any Frontier representatives. Eventually, at 11:50, I discovered that the kiosk was out of order. Despite purchasing flight insurance, when I called Frontier, I was informed that I missed the check-in window and couldn't get a refund. The manager explained that a third-party company failed to update my information online, preventing me from checking in. Upon requesting a refund, the only option provided was a $[redacted] flight credit, with a $99 cancellation fee. This situation caused me to miss an important interview and a reunion with a fellow marine, despite putting in two months of effort to arrange them, resulting in a loss of over $[redacted] for a meager $[redacted] flight credit.

I need assistance with a flight I booked from RDU to San Juan on December 20, [redacted], returning on January 1, [redacted]. Unfortunately, I had a major accident, breaking my foot and hip, and I am unable to fly. I have spoken to multiple representatives regarding a refund, receiving conflicting information. Some have mentioned a full refund with a doctor's note, while others mention charges ranging from $49.50 to $[redacted] per ticket, along with a $50 processing fee. The original payment account is closed due to fraud; however, I was assured the refund would be sent back to me. The 90-day flight credit is not useful to me as I may not be able to fly for up to a year. I was advised to provide a new payment method to receive the refund, with the exception of the $49.50 per ticket pending the doctor's letter. This process seems logical, unlike the information shared by other representatives. I would appreciate American assistance to resolve this issue efficiently. Thank you. - Harry R.

My daughter has flown on Frontier Airlines twice in the last month, both times from Tampa to Grand Rapids, Michigan. Each time she has arrived in Grand Rapids, she has sat on the plane for over an hour before it was assigned an arrival gate. Due to these delays, she has missed appointments, and the airline doesn't seem to care at all about taking so long to deplane the passengers. I am very frustrated with Frontier's service upon arrival.

Hello, our family was on Flight 81 from Punta Cana on December 16. We were meant to depart at 14:08 but the flight was delayed without explanation. After 4 hours, the reason for the delay was revealed: the pilot didn't take the plane due to technical issues. Throughout the ordeal, there was a lack of communication from your company, leaving passengers anxious. Eventually, we boarded the plane and took off after sitting for 40 minutes. We are now seeking compensation for the inconvenience. Sincerely, Natalia D., George D.

Hello, my name is Matthew Mayer, and I made flight reservations for myself, Matthew R Mayer, Kevin J Mayer, and my 4-year-old niece, Payton J Mayer, flying on December 16, [redacted]. Our flight, number [redacted], was scheduled from 1:40 pm to 4:20 pm from Orlando International Airport to Buffalo International Airport. Our flight was delayed by five hours, causing inconvenience as we had to continuously check with the staff. Even after being told to board the plane at 4:49 pm, the flight left early. The situation was worsened by the poor customer service at the Orlando airport, leading to a missed flight and significant disruptions to our plans and work commitments. We had to make new arrangements with JetBlue Airlines costing approximately $[redacted], as well as incurring expenses for a one-night stay at Hampton Inn Suites near the airport. I am disappointed by how we were treated and the lack of assistance provided. I expect proper compensation for the trouble caused by the airline's actions. Please contact me at [redacted] or email me at [redacted]. Your prompt response on resolving this matter would be appreciated. Thank you, Mr. Matthew R Mayer.

Frontier recently canceled my flight from Denver to Fargo, ND on 9/16/18 with confirmation code: S72QTC. I have been waiting over three months for the refund promised in an email on 12/5/18, which stated I would receive it in 3-6 business days. Despite speaking with multiple representatives, the process has been challenging. As the holiday season approaches and with my health situation as I battle cancer, the refund delay is very frustrating and unacceptable. I hope to receive the refund soon. - C. K. [redacted] Fargo, ND [redacted] [redacted]

I was devastated to discover my headset, Amazon Fire TV, and remote were stolen from my checked bag. Although I received a $40 refund for the bag, the $[redacted] worth of stolen items remains uncompensated. It's disheartening to learn about the policy, but the lack of urgency in addressing this criminal activity is deeply troubling. The nonchalant response from the representatives regarding the theft and the apparent apathy towards locating the individual responsible is unacceptable. The disregard for using airport surveillance to apprehend the perpetrator is negligence at its worst. I am not only upset about the loss of my belongings, especially given my current financial constraints, but also outraged by the lack of action in dealing with an employee committing such crimes. It felt like my concerns fell on deaf ears, disregarding the broader issue of criminal activity within the airport premises.

I had a friend visiting, set his flight for the wrong date, and ended up having to buy a new ticket for him. Unfortunately, the previous ticket is under his name and was paid for with my credit card. I need help either getting a refund or being able to use the credit toward a ticket in my name. Thank you.

My son's bags went missing on December 20, [redacted], during flight F9 [redacted]. After five days of attempting to contact someone regarding the lost luggage, we received a call on Christmas Eve at 6:30 a.m. stating the bags were in Jacksonville. We decided to drive from Georgia to pick them up due to Christmas presents inside. Upon arrival, we found the Frontier counter closed. After waiting, a kind passenger informed us we might retrieve the bags when their friend flew out at 8 p.m. We waited all day on Christmas Eve, unsure if we would succeed. Eventually, we got the bags at 7:45 p.m. from the airport. Despite the emotional stress and inconvenience, we managed to collect our belongings. Although exhausted and frustrated, we expressed gratitude and left quietly. Frontier, please improve your service to prevent such distress in the future. Paula S. Talley

On Christmas Day, I had a disappointing experience with your airline on Flight [redacted]. We had to wait at RDU for 1.5 hours due to a plane malfunction that happened twice. There was confusion with seating arrangements for a sick son and his father, which resulted in an argument with the stewardess. I intervened and resolved the seating issue. Eventually, we were offered treats, but one passenger felt it was inappropriate. When we landed in Vegas, the gate was occupied, causing further delays. But finally, we disembarked. I later tried to book a return flight with Southwest as I was dissatisfied with Frontier. I am requesting 2 vouchers instead of the treats given by the airline. Thank you, Terry.

I had a reservation to depart from PHL airport with Frontier. Upon arrival at 6:37, I was told by a customer service representative that I had missed my boarding at 6:49. He mentioned my bags might not make it on the 7:14am flight to Florida for New Year's. After arranging for my ride to pick me up and returning, I asked the customer service representative what could be done. I was informed the next available flight would be on Tuesday, extending my vacation by two days. However, when checking my booking for the Tuesday flight, there were charges for a seat and baggage from my missed Dec 30th flight. I need assistance in resolving this issue before my upcoming Tuesday flight. Thank you, Carolyn R. - Happy New Year

To whom it may concern, I am writing to express my disappointment with the recent service I experienced from Frontier Airlines. I bought a rental car from Budget via the Frontier website and was instructed to switch the payment from my debit card to a credit card. After a lengthy call with Frontier, the charges were refunded to my DEBIT card, so we could pay with my travel partner's CREDIT card. However, the refunded charges were then charged to my DEBIT card again after a conversation between a Budget clerk and a Frontier clerk. This confusion led to both cards being charged despite explicit instructions from Budget to refund the charges to my debit card ending in [redacted]. I have attached a picture of my travel partner's bank statement showing the duplicate charge of $[redacted].08 from Budget. I am both frustrated and demanding an immediate refund of these charges. My experience with Frontier Airlines has been disappointing, and I hope to avoid such issues in the future. Sincerely, J. Connolly

I have a high-profile trial in Florida for my daughter, who is a victim in a notable case. On 01/02/[redacted], I received a coupon for 50% off a one-way flight. Booking for two adults that day, the coupon code came at a crucial time amidst the financial hardships brought on by legal fees. The cost of attorneys almost led to us missing the trip, which could have had severe consequences for my daughter. The flights were from Phoenix, Arizona, to Fort Meyers, Florida, departing on flight [redacted] on January 8 and returning on flight [redacted] on January 13. Upon receiving the coupon code, I logged into the mobile app, selected the flights, entered the code SAVE50, and followed all the rules. However, when I tried to check out, I encountered an error stating the promo was invalid. Contacting customer service, I was informed there might be an issue with the mobile app and advised to try online. Despite assistance, the problem persisted. I was then referred to the webpage division to rectify the 50% off promo code problem and ensure I could utilize the savings.

I recently bought a ticket for a friend to visit and used confirmation number X9782J. The flight I chose was from Cincinnati to Denver, departing at 7:02 pm (flight 29) and arriving at 8:17 pm. However, after payment, the confirmation page displayed different flight details - departing from CVG at 11:30 am with a layover in Orlando and reaching Denver at 10:35 pm. This is not the flight I booked, and I need assistance in correcting it to the one I originally selected. Thank you for your help.

I initially made a reservation for my husband and myself with the confirmation number U5FMRI for a roundtrip flight from Denver to St. Louis. Unfortunately, due to health reasons, I needed to cancel my seat only. The customer service agent I spoke with was unhelpful and difficult to understand, adding unnecessary stress to my situation. I promptly faxed a physician's letter on January 6 to support my inability to fly, but did not receive any confirmation of receipt until January 8. The new itinerary code I received was TY4VXJ, but it did not include the passenger name (Jeffrey Huff) or mention anything about a refund. I kindly request clarification regarding Jeff's ability to travel to his father's 80th birthday party and assurance of my refund. Your assistance in this matter would be greatly appreciated. Thank you, Sandy