Frontier Airlines Customer Service Issues

On October 14, [redacted], my daughter, three friends, and I encountered a frustrating situation at Vegas airport. Our flight was canceled due to weather conditions, leaving us with limited options and no assistance from Frontier. I had to book a last-minute flight home to Omaha, costing me an extra $[redacted]. Despite submitting a refund claim and contacting Frontier numerous times, I was only offered a $[redacted] credit per ticket, which is far less than what I paid. Discrepancies about the cancellation reason were also brought up with no satisfying resolution. I remain adamant about receiving a full refund for the expenses I incurred due to Frontier's cancellation.

I bought a flight on 10/19/[redacted] from Cleveland to Phoenix. I had to cancel my 12/6/[redacted] flight due to unexpected circumstances. I requested a refund online on 10/24/[redacted] for the one-way $86.20 ticket. I got a confirmation of the $49.00 cancellation fee and expected a $37.20 refund. I am still waiting for the refund to be processed. I need to know when I can expect the $37.20 back in my bank account.

I recently flew with Frontier Airlines from DSM IA to Phoenix AZ with a layover in Denver. At Denver, I utilized Wheelchair Services. Upon arrival, I saw my luggage on the tarmac but later realized my baggage claim ticket indicated Denver as the final destination instead of Phoenix. Unfortunately, my luggage, especially the top half filled with frozen meat, did not make it to Phoenix promptly, causing significant inconvenience. Despite assurances, I only received my suitcase on Friday afternoon, leading to the thawing of my frozen items. The lack of assistance from Frontier staff compounded the situation, leaving me frustrated and disappointed with the service provided. I am seeking a reimbursement of $[redacted] for the spoiled meat and the overall mishandling of my travel experience.

I traveled to Memphis, Tennessee airport last night for a 7:50 flight. Despite arriving on time to check in my bag, the lady at the counter didn't assist me, leading me to miss my flight alongside three other passengers. This situation has incurred additional expenses as I had car rentals in Las Vegas. I was informed I would need to pay $99 for a new flight, but I believe the handling of the situation was inadequate. As someone who worked in customer service, I know the importance of assisting customers even when closing. I request a refund for the tickets due to the inconvenience caused. Another Frontier employee mentioned not recommending flights from Memphis due to poor attitudes among staff members. I hope this issue can be addressed to prevent further customer dissatisfaction.

A Frontier ticket was purchased for D. White through CheapO Airlines - Booking #[redacted]6 for Flight #[redacted] from MEM to DEN on Sep 18th with confirmation FGIMYB. The connecting flight was #[redacted] from DEN to SLC on the same day with confirmation NG3V9B. The Memphis flight was canceled, and after contacting Frontier, it was stated that the next available MEM to SLC flight was days later. As D. White, a minor without resources, was affected, D.'s uncle booked a Delta flight for him on the same day. After being advised by a Frontier booking agent, a reimbursement request was submitted on the Frontier website by J. Beckstead, with the Delta ticket information and Ref #[redacted]65 received post-submission. Despite the 7-week wait after no communication from Frontier regarding the reimbursement, a follow-up is needed.

I made a reservation on Budget Rental's website and later tried to add my Fastbreak number through a phone call with an agent. Unfortunately, the agent seemed inexperienced and was unable to help me. Despite contacting the supervisor, the issue remained unresolved, and I didn't receive my rental car. Furthermore, I was surprised to learn that Frontier charges for rental cars upfront, which differs from my previous experiences with Budget. I'm frustrated with the situation and request a refund instead of a voucher, along with a clear explanation. I frequently fly with Frontier and would appreciate better customer service to avoid seeking alternatives.

Hello, I am reaching out regarding my cancelled flight with Frontier Airlines. On September 1st, [redacted], I was scheduled for flight number [redacted] from ORD to LAS, which was ultimately cancelled. Following the cancellation, we were booked on an alternate flight. I was informed I would receive a reimbursement check within 10 business days through tripeasy.com, but it has been two months and I have yet to receive it. I am unsure of the hold-up. A friend contacted customer service via email and was advised that transferring the funds directly to our bank account is an option. Could you please investigate my reservation and arrange for the reimbursement to be deposited into my bank account? Should you require any additional information, I am prepared to provide it as needed. Your assistance in resolving this matter promptly is greatly appreciated. Thank you for your attention to this issue. Warm regards, MM

I am eagerly awaiting a refund for a canceled flight for both my husband and myself with confirmation number GE 375U. I am seeking an update on the status of the refund check. I want to bring to your attention the poor service provided by Frontier Airlines. Our flight [redacted] from RDU to Milwaukee was canceled after hours of waiting, and the return flight from Milwaukee to RDU was significantly delayed. This is unacceptable business practice. We are now burdened with extra expenses and the delay in the refund process means accruing interest on our credit card. The paperwork indicated a 14-day wait, but now I am told it may take 4 to 6 weeks to receive the refund. It's frustrating that Frontier quickly takes our money but makes us wait extensively for refunds. I have already noticed complaints online about this issue. Many passengers I spoke to that night have also expressed their reluctance to use Frontier Airlines in the future.

I am currently traveling to Las Vegas for the first time. I started my journey in Jackson, MS, with a connecting flight in Orlando, FL. Despite checking in and going through security, I arrived at the gate two minutes late. As a result, I was rebooked on a flight to Nashville, TN, where I briefly got off the plane to smoke. When I returned for my flight, security informed me that my ticket was outdated. Directed to Frontier Airlines, I was unable to obtain a new ticket and thus denied reboarding my original flight with my luggage in the overhead bin. Now stranded in Nashville without my belongings, I've been informed that I can't fly out until Monday and will incur a $99 fee. This situation has been frustrating, and I am seeking an immediate flight to Las Vegas to compensate for the delays and additional expenses incurred during this ordeal.

I accidentally made a purchase on your website and would like a refund promptly. While comparing prices online to my existing American Airlines ticket, I unknowingly completed the purchase. Working for QuickFlight at Frontier Airlines in DSM, I'm on a business trip after recently obtaining my GSC and Loadmaster certifications. My tickets were bought by my manager, and I wouldn't have made the purchase on the Frontier website intentionally due to the discounts I already receive. I have no immediate use for a flight credit in the next 90 days. Kindly consider offering a one-time refund for this genuine error. Thank you in advance.

I had a flight scheduled on Wednesday, 11/14, from Austin to Detroit at 7:20 am with flight number F91256. The one-way ticket cost $98.20 with a $38.00 prepaid baggage fee. Unfortunately, the flight was canceled due to mechanical issues on two separate planes, causing the flight crew to time out due to extended delays. The lack of communication and assistance from the company was frustrating. Passengers experienced delays without proper updates and had to wait in long lines for assistance. Eventually, I had to book a different flight on another airline for $[redacted].88, along with additional expenses for baggage and food totaling $31.47. I was left stranded at the airport for nearly 12 hours, missing my chance to visit a loved one in the hospital at the last minute. Despite receiving a voucher for future flights, I am deeply unsatisfied and will not be using this airline again. I am requesting a full refund of $[redacted].55 for the canceled flight, new airline ticket, baggage costs, and airport expenses. I am willing to provide supporting documents for each charge and am awaiting instructions on where to send them for a refund to my credit card.

My flight was unexpectedly cancelled. I urgently need to return to Denver today to attend to my dog. I am requesting assistance to arrange a new flight with either Frontier or another airline that reaches Denver at the same time. There is an American Airlines flight available via DFW departing at *:** pm and arriving in Denver at *:** pm with flight numbers AA ****-chs-dfw and AA**** DFW-DIA. Your prompt support in rebooking my flight would be greatly appreciated.

My flight to Denver got cancelled suddenly, and I urgently need to return home to care for my dog. American Airlines has a flight leaving at a specific time through DFW that arrives in Denver around the same time. The flights are AA**** from CHS to DFW and AA**** from DFW to DIA. I usually fly Frontier and appreciate their direct flights to Charleston. I've tried contacting customer service without success, hoping they can rebook me on a similar flight to get me back to Denver promptly.

I encountered issues while attempting to book flights on Frontier's website and was redirected to One Travel, where my travel dates were altered without the option to adjust them. After a frustrating 45-minute phone call to cancel the reservation, I returned to Frontier's malfunctioning website. Despite repeated attempts, I couldn't make a booking due to technical difficulties and unresponsive pages. Upon contacting Frontier's customer service, the representative's accent made communication difficult, and his refusal to transfer me prompted me to end the call courteously. Finally, I resorted to booking through Expedia.com, spending an hour rectifying what should have been a quick process. Frontier should consider being more selective in their partnerships, improve their website functionality, and ensure effective communication for customers when dealing with offshore customer service representatives.

I made a flight booking with Frontier on August 2nd. My flight was supposed to depart from Chicago on November 6th at 11:40 am and land in Jacksonville at 3:05 pm under the booking reference V7E1GP. However, on September 15th, I was informed via email that my travel route had changed, now requiring a layover in Denver. As this change was impractical for me due to various reasons, I contacted customer service on September 25th and spoke to Phil. He acknowledged the inconvenience caused by the airline's alteration and proposed to cancel the flight while granting me a $[redacted] voucher. Although appreciative of the gesture, I am yet to receive the promised voucher. I urge Frontier to fulfill the commitment made by their representative and issue me the voucher as agreed.

Dear Frontier Airlines, I am reaching out on behalf of my daughter with confirmation number R3SC5Y. Our family had to cancel our California trip due to the devastating fires in the area we planned to visit for the holidays. I spoke with a manager who was understanding and refunded most of my daughter's money. However, a $49 fee was charged for my daughter and my grandsons who are 8 and 10 years old. I tried to explain the situation considering it was a state of emergency, but the manager I spoke to was in the Philippines and might not have fully grasped the severity of the conditions in California. I kindly request a refund of the remaining amount for my daughter given the circumstances. We value Frontier Airlines and hope to receive the assistance needed during a state emergency. Southwest promptly refunded my other daughter without any issues. I apologize for needing your assistance and appreciate your time. If necessary, please contact me at [redacted]. Thank you, Dena C.

I have a credit with Frontier that I need to use by tomorrow. I booked a flight but my credit was not applied when I paid, resulting in me paying the full amount of $[redacted].40. I tried to cancel the flight immediately and rebook it with an agent, but it does not show as canceled in the system. This issue dates back to September when the wrong email was input as [redacted] instead of [redacted] I also purchased insurance last night when trying to rebook. I need assistance to resolve this before the deadline of December 3.

I mistakenly booked a flight for the wrong days in October and had to cancel. I have a $[redacted].40 credit with Frontier that needs to be booked by December 3, [redacted]. Yesterday, I tried to use the credit to book a flight for the end of February, but the option to apply the credit was not available before I confirmed the booking. I ended up paying the full price. I immediately tried to cancel the booking because I purchased insurance this time, but I am unsure if the cancellation went through as it still shows the flight in February. I want to keep the February flight but apply my $[redacted].40 credit. I need urgent help to resolve this before my deadline tomorrow. My correct email is [redacted] Please assist me promptly.

I made a reservation for a flight from Las Vegas to Kansas City, originally scheduled for 1:50 a.m. on a Sunday morning, after attending a wedding. However, I received multiple text messages indicating that my flight was delayed, which caused me to miss my connecting flight to Kansas City. When I contacted Frontier's ticketing agent, they offered limited alternatives, with the earliest flight being on Tuesday, which was not feasible for me. Despite explaining my situation, the only option provided was to buy a separate ticket to St. Louis and then to Kansas City, which would cost me significantly more than my original ticket price. The reason for the delay was explained as a shift change for the flight crew. After numerous attempts to request a refund for the additional ticket I had to purchase, following Frontier's mishap, I have received minimal assistance and information. I am seeking help to expedite my refund process and improve communication regarding this issue. Thank you. - Colleen A. O.

Passenger J. Reynolds experienced a Frontier flight cancellation from MCO to SDF on 11/15/18, resulting in a need for an expensive next-day ticket back to Louisville. Despite having a confirmed flight from SDF to EWK the following day that couldn't be changed, a new $[redacted].98 ticket to return to Louisville was required. Seeking a credit for the cost of the necessary flight, no additional expenses for accommodations or meals are being requested. The unexpected ticket change due to the Frontier flight cancellation has led to an urgent need for a refund, as a Southwest flight was taken to catch the NYC/LGA flight. A credit card payment of $[redacted].98 is due by 12/08/[redacted]. Contact can be made at [redacted] if further information is needed.