What Do I Do If My Baggage Was Damaged with Frontier Airlines?
This article describes what you should do if your baggage was damaged on a Frontier Airlines flight. Instructions for what to do immediately after discovering the damage are provided. A set of detailed instructions for requesting compensation from Frontier for the damage by phone, by mail, and online are also provided.
If you book a flight on Frontier Airlines and found your checked baggage damaged when you arrive at your destination, it is very important that you take action right away. Frontier has a very short window of time to take action for damaged baggage.
Frontier's Damaged Baggage Policy
If your baggage is damaged, you need to find a Frontier representative within 4 hours of arrival and report the damage to him or her. If you do not make the report within 4 hours, Frontier will not consider compensating you. If you could not report the damage to a representative directly for some reason, you can also call the Central Baggage Office at (303) 542-1490 and make your report to them.
Frontier will not offer compensation if your baggage was stuffed beyond its capacity. They will also not offer compensation small scratches, dents, and tears that happen as an ordinary part of wear and tear during baggage handling. No compensation is offered for carry on bags.
If the Frontier representative determines that the damage was the airline's fault after examining the baggage, you will be able to request compensation for the damage.
How to Request Compensation
Online
- Go to Frontier's Feedback Form page.
- Enter your email address in the text field at the top of the form.
- Write "Damaged Baggage Compensation Request" in the text field underneath it.
- Select Refund Request from the menu.
- Enter the flight date, flight number, arrival city, departure city, Frontier Miles number, and confirmation code. They are not necessary for the request, but they can make the process go faster.
- Enter a description of the damage and its circumstances in the large text field near the bottom.
- Attach any documents you think are relevant using the Choose File button.
- Click on the Submit button.
By Phone
- Call Frontier's customer service phone number.
- After the first prompt, say "other options."
- After the second prompt, say "feedback and concerns."
- Request your refund from the customer service representative who answers your call.
By Mail
Send your written refund request to:
Frontier Airlines, Inc.
Attn: Customer Relations
PO Box 492085
Denver, CO 80249
Further questions?
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