In a nutshell: It's important to keep your AT&T wireless account updated with your current information. This includes your name and address. Doing so allows them to contact you promptly, especially if there's an issue with your account and they're unable to reach you via your smartphone. The following is how you can begin the process of updating your information in your AT&T wireless account.
It's important to keep your AT&T wireless account updated with your current information. This includes your name and address. Doing so allows them to contact you promptly, especially if there's an issue with your account and they're unable to reach you via your smartphone. The following is how you can begin the process of updating your information in your AT&T wireless account.
Go to the AT&T website.
Find the search icon at the top of the AT&T website. The icon, which resembles a small magnifying glass, is between three horizontal black lines (the closed menu) and the AT&T logo.
Click on the search icon to open the search bar.
Click on the search bar. Type "How to change your cell account information." When you finish typing in the phrase, click the "Search" button on your phone's keyboard. Doing so will take you to a page that says "Support" at the top.
An AI-generated answer will partially appear. Look for where it says "Show more" with a down-pointing arrow to its right. Clicking on "Show more" will expand the answer.
Read the AI-generated response. It will include details such as how to change the name or address on your AT&T wireless account. Find the section that pertains to you.
The provided AI-generated response includes links, so you can easily click on the one(s) that pertain to your situation to get details on how to update that particular type of information.
Clicking on the links will open a secondary window. For example, if you clicked on "Update your contact info," you'll be taken to the AT&T Wireless "Update your contact info" page.
Read the secondary page. It will give you detailed instructions for how to update your information.
Attempt the recommendations on the page. You'll need to sign in to your account if you're not already logged in. If you weren't able to update your information, please move on to the next step.
If you weren't able to update the information on your AT&T wireless account, it's ideal to reach out to AT&T customer support. Make sure you have important details ready to provide, such as your personal information, to give to the representative to verify your account.
Position yourself to effectively converse with the AT&T representative as you navigate your account. For example, have them on speakerphone while you attempt their instructions through the AT&T app or website.
It's important to act promptly if you need to update your AT&T wireless account. This ensures that the company has all the current, accurate information on file, whether it pertains to your name, address, or other details. If you need assistance, an AT&T customer support representative is a phone call away.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies