SafeLink Wireless Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular SafeLink Wireless number
Q:How do I get a live human at SafeLink Wireless?
A:Press 1, then keep pressing 0 until you are transferred
Q:Does SafeLink Wireless offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8am-10pm, Sun 8am-7pm EST. The least busy day is Sunday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 1 minute and 24 seconds. The longest hold times are on Monday, and the shortest are on Wednesday.

More SafeLink Wireless Customer Phone Numbers

800-378-1684 - Technical Support
Toll-free · Press 1, then keep pressing 0 until you are transferred ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this SafeLink Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then keep pressing 0 until you are transferred
Here is how our research team describes the way the SafeLink Wireless phone system greets you: If you live in California, press 2.
Below are some clips we've found from SafeLink Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Safe Link Wireless. This call may be recorded for quality assurance. Please note, due to a change in federal regulations, you are required to either make a call, send a text message, or use cellular data at least once every thirty days to keep your SafeLink wireless service active. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the Safe Link wireless dot com home page. You also may be selected for a survey at the end of this call. If you live in California, press two. Great news. You can get unlimited talk, text plus twenty five gigabytes of data, and up to five gigabytes of hotspot with the affordable connectivity program. Offers vary by state. In order to enroll, visit our web website at safe link wireless dot com. At the end of this menu, you can now purchase phones, sim cards, and phone accessories. To apply for Lifeline services, verify continued eligibility, or check the status of your application, press one."
Excerpt from a call with SafeLink Wireless
Thursday, January 4, 2024 4:22 PM

What are the hours and when should I call?

SafeLink Wireless operates the call center for this 800-723-3546 phone number Mon-Sat 8am-10pm, Sun 8am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,032 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SafeLink Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SafeLink Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SafeLink Wireless is Sunday. The most busy day to call is Tuesday, which averages 197% more phone calls by comparison. Again, this is based on a sample of 1,032 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday, which is 721% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
The best time to call
In summation, the best day to call SafeLink Wireless is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that SafeLink Wireless staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why call this SafeLink Wireless number?

Below is a sample of recent calls to SafeLink Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Recertification assistance: "We were trying to recertify, and I don't know if we did it successfully or not."
- From a call lasting 15m 13s , Apr 6, 2024 11:35 PM
Checking on returned phone: "I want to see if it's returned because I don't have the refund yet."
- From a call lasting 24m 57s , Apr 6, 2024 5:22 PM
Activate new phone: "I need to get my phone turned on. I lost my phone and bought a new one at the store, need service transferred."
- From a call lasting 25m 58s , Apr 5, 2024 1:27 AM
Transfer service to new phone: "I lost my phone and need the service transferred to another phone that I purchased."
- From a call lasting 9m 21s , Apr 5, 2024 1:16 AM
Clarification of account status: "I don't even know if I'm a Safelink Wireless customer."
- From a call lasting 17m 23s , Apr 4, 2024 9:56 PM
Transfer old number to new phone: "I'd like to transfer my old phone number to my new phone because I am enrolled in the ACP program."
- From a call lasting 40m 8s , Apr 4, 2024 2:50 PM
Service reactivation request: "I called to have my services turned off because I had lost my phone, but I have it now, so could you please turn my services back on?"
- From a call lasting 27m 2s , Mar 28, 2024 2:31 PM
Issue with phone received: "I received an Android phone instead of an iPhone from you, and the new chip you sent doesn't work, can I send it back for an iPhone?"
- From a call lasting 15m 9s , Mar 26, 2024 4:44 PM
Account access issue: "I have to get into my account and sign in, how do I do that?"
- From a call lasting 6m 14s , Mar 22, 2024 10:55 PM
Activating new phone: "I just need to activate my phone here."
- From a call lasting 13m 13s , Mar 22, 2024 9:38 PM

My Experience Calling 800-723-3546

Oct 6, 2023

After spending significant amounts of time on the phone with Safelink, I'm fairly certain that you cannot apply or talk to a real person via this phone number. I tried to set up the service for my father, but we don't live together and I had some questions before I went through the application process. He lives away from the family, but I thought that he should be eligible for a free phone and this would help, since he's on a limited income. 

I called the number and it stated: "Thank you for calling Safelink Wireless," followed by the standard Spanish message and a note that the call might be recorded for quality assurance. It then added that due to a change in federal regulations, you need to make a phone call, text, or use Wi-Fi at least once every 30 days to keep the SafeLink services access. 

Then it finally said, "If you live in CA, press 2." There was a long pause, and since my father didn't, I waited. Then it said:

"Great news, you may be eligible to get a new phone. To apply for Lifeline Services, verify eligibility, or check the status of your phone, press 1.To add or buy airtime press 2. To transfer your number or benefits, press 3. To change your phone number, press 4. To change your current service plan benefits, press 5. For information about your current plan, press 6. For other services including technical support, press 7. To purchase phones, sim cards, or phone accessories, press 8." 

I chose option 1, and it told me to press 1 for English and reminded me calls are recorded. Then it stated:

"Benefits and eligibility vary by zipcode. It costs absolutely nothing. Once qualified we will send you a SIM card to place in your phone. Please note that you must have a compatible or unlocked phone. To apply or see additional information, visit our page"

It then told me:

"to listen to this information again, press 1. To listen to more options, press 2. I chose 2 and then it offered me more options. It stated, "To apply, press 1. To obtain more information about how to recertify, press 2. To her information about plan options, press 3. To check the status of an application, press 4. If you have not received your monthly minutes or need technical support, press 5."

I pressed one, and then it started to script about benefits and eligibility and led me back to the same menu. After another attempt, I realized it just cycles and that there isn't going to be someone to talk to. I gave up and resigned myself to the fact I would have to apply online.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact SafeLink Wireless Customer Service

There are of course other ways to contact SafeLink Wireless customer service besides the phone. Below we list the best ones, by medium.
Live Chat - Customer Service
ClIck the "Live Chat Live Help" icon at the top
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, SafeLink Wireless provides this option.
SafeLink Wireless's website
As a last, sometimes only, resort- SafeLink Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is SafeLink Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SafeLink Wireless agent. This phone number is SafeLink Wireless's best phone number because 338,994 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-723-3546 include Check Application Status, Lost or Broken Phone, Activate Account, Device Support, Technical Support and other customer service issues. The SafeLink Wireless call center that you call into has employees from California, Georgia, India and is open Mon-Sat 8am-10pm, Sun 8am-7pm ET according to customers. In total, SafeLink Wireless has 2 phone numbers. It's not always clear what is the best way to talk to SafeLink Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for SafeLink Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SafeLink Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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