In a nutshell: If you've been approved for SafeLink Wireless, you may be wondering whether it's possible to add other people to your account. Since SafeLink is a Lifeline-supported service, there are important restrictions and guidelines to consider. The following information can help you determine what's allowed and what steps you can take if adding someone is an option.
If you've been approved for SafeLink Wireless, you may be wondering whether it's possible to add other people to your account. Since SafeLink is a Lifeline-supported service, there are important restrictions and guidelines to consider. The following information can help you determine what's allowed and what steps you can take if adding someone is an option.
Visit the SafeLink Wireless website.
Locate the SafeLink Wireless menu on the homepage. It's represented by three horizontal lines in a square in the upper-right corner of the website.
Click on the square containing the three lines to expand the SafeLink Wireless menu.
After expanding the menu, look for the line that says "Support." It's below "My Service" and above "Why SafeLink?"
Click on the down-pointing arrow to the right of "Support" to expand the menu.
Locate the "Technical/Service Support" line in the Support menu. Click on it when you find it. Doing so will take you to a page that says "SafeLink Support" at the top.
Find the horizontal search bar on the "SafeLink Support" page. It says "How can we help you?" and has a magnifying glass icon on its right side.
Click on the SafeLink Support search bar. This will cause your phone's keyboard to appear and the cursor to blink in the box. Type "eligibility household," then click the magnifying glass icon.
Find the relevant search result. Your best option is the line that says "What Does One Per Household Mean?" Click on it when you find it. This will direct you to a section of the same name.
Read the "What Does One Per Household Mean" section. If you need further assistance, please continue to the next step.
If the section didn't have details that answered your question, it's a good idea to reach out to SafeLink Wireless customer support. They can answer your question about your specific SafeLink Wireless account and whether you can add someone to it. Make sure to specify whether or not the person lives with you and their relationship to you.
Take notes throughout the call for future reference, including the name of the SafeLink Wireless representative you spoke with, the date you called, and what their response was to your question.
If you want to add another person to your SafeLink Wireless account, your best option is to reach out to a representative to get a direct response. They can inform you about current policies.
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