How do I activate my SafeLink phone?

In a nutshell: Safelink customers do not need to sign a contract but must agree to terms before activating service. Use the self-service tool to activate your phone, check balance, add airtime,

Jeff Whelpley is the editor / author responsible for this content.
Apr 23, 2024


The good thing about Safelink is that their customers don't need to sign a contract for the phone plans. However, they do need to agree to the terms and conditions before activating the service. If you have a Safelink phone that you want to activate, read the helpful guide below. We'll show you how to activate your phone service and how to get in touch with Support if you need additional assistance.

Use the Self-Service Tool

The self-service tool is available 24/7. You can use it to activate your Safelink phone by texting the word ACTIVATE to 611611. Follow the instructions to successfully activate your phone with Safelink.

You can also check your balance, add airtime, check your web usage or data and check your Rewards points using the self-service tool.

Call Customer Service

This step is for users who lost their phone and want to transfer their Safelink service to their new phone.

Prepare your account number and your new phone's serial number. You'll need this to activate your new phone.

Contact Chat Support

If you're unable to activate your Safelink phone, consider getting in touch with technical support. Use this link:

Tap Chat with Support or click on the Robot icon in the lower right corner to speak with Support.

You'll also be directed to Chat Support by tapping on Activation.

How do I activate my SafeLink phone? (Step 3)

Visit the Support Page

If you need help with using your device in contacting Support, use this link to get assistance:

Click on the device you're using to get more information.

How do I activate my SafeLink phone? (Step 4)


Are you still having issues with your Safelink phone? You can always call them to speak to Customer Service. However, do note that toll-free calls through your wireless phone aren't free. You'll be charged if you wish to speak to Customer Service. Consider calling them using a landline phone to avoid wasting your minutes.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I activate my SafeLink phone?

Why does GetHuman Write How-to Guides for SafeLink Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like SafeLink Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I activate my SafeLink phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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