In a nutshell: Do you want to transfer your telephone number from another company to SafeLink, so that the new number becomes your primary contact? Or perhaps you qualify for another SafeLink service and want to keep your existing phone number as your primary contact for your new SafeLink Wireless? Do you also want to change your email as your primary contact? You can do so by reaching out to SafeLink directly or by signing in to your account. For a phone number change, the best thing to do would be to contact SafeLink. Continue reading for the steps to contact SafeLink.
Do you want to transfer your telephone number from another company to SafeLink, so that the new number becomes your primary contact? Or perhaps you qualify for another SafeLink service and want to keep your existing phone number as your primary contact for your new SafeLink Wireless? Do you also want to change your email as your primary contact? You can do so by reaching out to SafeLink directly or by signing in to your account. For a phone number change, the best thing to do would be to contact SafeLink. Continue reading for the steps to contact SafeLink.
The best way to change your phone number is to reach out to SafeLink directly via phone. Let them know your issue and tell them you want to change the phone number. Call only during office hours, and that's every day at 8 am to 12 am.
To change the other primary contact, such as the billing address or email, use the next step below.
You can log in to your account in two ways: via your personal information or enrollment number. Provide the last four digits of your Social Security Number, your date of birth and zip code if you prefer to use your personal information when logging in. Don't forget to click the "I'm not a robot" box.
If you log in with your enrollment number, all you need to do is enter your date of birth and enrollment number. You also need to click on the "I'm not a robot" box before clicking Continue.
Once you're on your profile, edit your email address or billing details to update your account information. Don't forget to save the changes.
If you're having problems doing updates, don't hesitate to also contact Chat Support. We'll show you how in the next section.
If you have any questions about updating your primary contact, please don't hesitate to contact Chat Support. You will be able to speak to an agent in real time. Just tap Chat and follow the on-screen prompts.
You can also check out SafeLink's comprehensive FAQ page. There are about 16 categories, including Account Management. If you wish to speak to a real person, call SafeLink and ask if it's possible to see a representative about changing your primary contact.
If you want faster answers, try texting HELP to 611611 for any assistance regarding updating your account information. Just follow the prompts to get a list of keywords to use when updating your primary account. Also, if you wish to write to SafeLink, address it to Verizon Corporate Headquarters at One Verizon Way, Basking Ridge, NJ 07920. Do you still need help updating your primary account with SafeLink? Don't hesitate to reach out to Customer Support at your earliest convenience.
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