In a nutshell: As a SafeLink Wireless customer, you won't receive a monthly bill. There's no cost for a certain amount of text messages, minutes, and data. However, optional plans and add-ons are available for an extra cost. While you won't get a bill for these purchases, if you notice any SafeLink Wireless charges you don't recognize on your credit or debit card statement, it's important to find out what they're for. The following can help you with the process.
As a SafeLink Wireless customer, you won't receive a monthly bill. There's no cost for a certain amount of text messages, minutes, and data. However, optional plans and add-ons are available for an extra cost. While you won't get a bill for these purchases, if you notice any SafeLink Wireless charges you don't recognize on your credit or debit card statement, it's important to find out what they're for. The following can help you with the process.
The date and amount of the charge
Visit the SafeLink Wireless website.
Locate the menu on the SafeLink Wireless homepage. You'll recognize it by the three horizontal lines in the upper-right corner of the website.
Click on the three horizontal lines representing the SafeLink Wireless menu. Doing so allows the menu to expand.
Look through the SafeLink Wireless menu until you find the "Support" line. It should be the first line under "My Service."
Click on the down-pointing arrow to the right of "Support." This will expand the menu.
Find the "Technical/Service Support" line in the menu. Click on it, which will take you to the "SafeLink Support" page.
Locate the search bar on the "SafeLink Support" page. It says "How can we help you?" and has a magnifying glass icon to its right.
Click on the SafeLink Wireless search bar. Type "Billing" and press the magnifying glass icon to its right.
Browse the search results to find the option that pertains to your situation. You may have to scroll down and click "Show more results."
Click on the link when you find the ideal search result. The page will provide relevant information. If you can't find an appropriate link or you have questions, please proceed to Step 11.
If you need assistance, it can be helpful to contact SafeLink Wireless customer support. Before you call, make sure to gather the relevant information, including the amount of the charge and the date it occurred. The representative can clarify what the charge is.
Take notes during the call for your own reference. Write down the name of the SafeLink Wireless representative you spoke with, the time you called, and whether the charge was an error or legitimate.
Don't hesitate to reach out to the SafeLink Wireless team as soon as possible if you're unsure what a specific SafeLink Wireless charge is. The representative you speak with can provide you with details about the transaction.
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