SafeLink Wireless Customer Service Issues

My Alcatel phone's battery has died, and I am unable to use it. My contact number is [redacted]. I am currently homeless, and the address listed on my account belongs to my mother, even though I do not reside there. SafeLink does not serve her. There seems to be a discrepancy on my account page that needs to be addressed. I am compelled to provide a physical address, and the only alternative I have is a PO Box. I may be reached at [redacted] - Steve Taylor

I am writing to inquire on how to replace my currently not working Alcatel A207BG phone with a new Safelink smartphone. As an 80-year-old, my current Safelink phone has been unusable for over a week. Despite having unread messages and trying to charge and replace the battery, the screen blacks out shortly after being powered on, rendering all keys nonfunctional. I can only turn it off by removing the battery. I have over [redacted] minutes left on my account but cannot utilize them. I attempted to reach Safelink's technical department but faced a long wait time and missed their callback. If possible, I would appreciate receiving a new smartphone and instructions to return the faulty device. Thank you for your attention. - Russell B. [redacted]

I am experiencing issues with my Assurance Wireless free phone. I have received 6 replacement phones that are defective as they do not reboot properly and require frequent factory resets. The phone will not turn off unless it dies. The phone model is ANS Virgin Mobile, displaying "American Network Solutions" on startup. I am inquiring if it is possible to switch my government phone service from Assurance to Safelink. I am frustrated with the constant need for replacements and resets that do not resolve the issues. My name is Karen H. Thank you for your assistance.

After charging my phone, when I turn it on, it seems to be frozen on the blue screen displaying a service of Tracfone Wireless, Inc. I removed the battery for a few minutes and reinserted it, but the issue persists. I even attempted charging without the battery and doing a forced reboot, which displayed an Android figure with a "no connection" message. The original charging cord and USB box broke shortly after getting the phone, so I've tried various chargers and outlets at home to no avail. I can only communicate via email at the library. Any assistance would be greatly appreciated.

A few weeks ago, when I reapplied for free minutes with Safelink, I learned about the National Verifer. After applying and qualifying, I returned to Safelink, but couldn't find where to enter my Verification number. Despite calling, the representative couldn't continue my application as the Verifier had my home phone number and Safelink had my cell phone. This led to my account being canceled. I've always been honest and hardworking, so this situation was frustrating. Unable to change the numbers between the Verifier and Safelink, I had to switch to another provider. At 77, I prefer a simple phone for emergencies, unlike the smartphone options available. What alternatives do I have now? Thanks.

I have attempted multiple times to reach you by phone without success. I received a letter stating that I need to use my Safelink phone once a month to maintain the service, which I understand. However, I have been unable to do so as I have misplaced my phone. I have searched thoroughly for it, suspecting my great grandson may have hidden it, making it impossible to locate. The phone's battery is now drained, and I cannot call it to locate it. I'm feeling incredibly frustrated. Can I request a replacement phone? My name is Deborah Wilson, and you can reach me at [redacted]. My great grandson is two years old and unable to provide information on the phone's whereabouts.

I accidentally left my phone in a Macy's fitting room, and upon returning, I found someone had tampered with it. The individual removed the SIM card from my ZTE z855. Even though I retrieved my phone from the person, the SIM card was missing. I would appreciate assistance in resolving this matter promptly. For now, please contact me via email at [redacted] If possible, sending a new SIM card to [redacted] Cloverfield Blvd, Santa Monica, CA [redacted], would be greatly appreciated. Kindly keep me updated on any progress made. Thank you. - Paul Spitzer

I lost my phone on May 31, [redacted]. When I contacted safelink customer service to report the loss and request a replacement, the representative I spoke with initially tried to offer me a new phone for sale instead of a replacement. Despite their claim that safelink doesn't provide replacements, I referred to the website, which clearly states they do. To address the issue, I asked to speak to a supervisor. Unfortunately, during the transfer, I was unexpectedly disenrolled without any prior notice of renewal. To expedite the process, I agreed to re-enrollment, only to discover that due to the disenrollment, I would have to wait 90 days before reapplying. My AHCCCS Mercy Care case manager enrolled me, and having a phone is essential for my disability. Can this situation be rectified promptly? - Jennifer L. [redacted]

On 6/19/19, my phone stopped working despite having 3 nearby towers, a problem that started about a month ago with my Samsung S425g phone continuously displaying "no service." Upon contacting Safelink, an agent told me I needed a second phone, which was confusing. Last night, 6/18, after the phone went down, I managed to contact Safelink, and it briefly worked before returning to "no service" once I ended the call. After contacting Safelink again, the representative was unhelpful and eventually hung up. Enroll ID: [redacted]9. I am frustrated as I cannot communicate by phone, making it challenging to resolve this issue with Safelink, especially since the website also requires phone service. It is now 6/22/19, 12:44 am, and my phone is once again showing "no service." What should I do next?

Hello, My name is Dana Williams, and I am visually impaired. I have a question regarding the type of phone I will receive once I complete the paperwork. When I applied for a phone via phone call, the person I spoke to had poor English, and I felt my question wasn't answered clearly. My enrollment ID number is [redacted]4. Could you please tell me the size of the phone and its screen? The last phone I received was too small for my low vision. I prefer a phone similar in size to the Samsung Galaxy Note 4, as its screen is large enough for me to use easily. Thank you for considering my request as I apply for your phone service. Your cooperation is greatly appreciated. Sincerely, Dana Williams, Safelink Customer

I lost my phone and need it deactivated. I left it charging in a vehicle because it wouldn't hold a charge. I charge it up but it dies quickly. I need a phone with a good battery that lasts, as I haven't found one yet. I also don't have electricity to easily charge it, so please send me a phone with a reliable battery life. I don't mind the type of phone, as long as it holds a charge well. Please test it before sending. Thank you. Sincerely, TROY GLEASON.

My name is T. S. My account phone number is [redacted]. My mailing address is [redacted] W. 218th St., Torrance, CA [redacted]. My ZTE government Safelink phone was stolen, and I reported the issue to TracFone. A representative from TracFone deactivated the number on my account. I am in need of assistance as I have a job interview and no means of communication. Despite providing all necessary information to GetHuman, I have not received help. Two companies have tried to contact me without success due to my lack of phone. Thank you.

Enrollment has become impossible, and I have been advised by National Verification to seek another carrier. While looking for service elsewhere, all that is needed is for someone to change the status from "pending" to "approved." During a three-way call between Tony from National Verification and Safelink, a representative named Noreyal was unable to make the change. A supervisor named Rhesa also couldn't provide a reason for the issue despite attempts to explain the applicant address difference. Despite being informed by Tony that Mr. Tims is approved and eligible, the status remained unchanged. The lifeline service is designed to aid individuals like Mr. Tims, and the time and effort put into resolving this matter have been substantial. In the meantime, I continue to cover the costs for Mr. Tims' Tracfone service and am unwilling to pay more. It's disheartening that even with clear confirmation of eligibility from Tony, Safelink representatives seemed incapable of rectifying the situation. This situation may need legal intervention to address such negligence properly.

For the past 5 months, Safelink has failed to provide me with my free [redacted] minutes on the first of the month. I have had to purchase airtime to avoid losing my phone service. Whenever I contact customer service, I am informed that my service was canceled due to not renewing on time, despite never receiving any email notifications to re-certify, even though they have my email address on file. This has occurred three times this year already, requiring me to reapply and resubmit verification documents each time. In the last instance in April, my qualification proof was approved, but my application form was rejected without any explanation provided. This frustrating situation is new to me as a customer since [redacted]. My current Enrollment ID is [redacted]1. I appreciate any assistance. Thank you. - Neil Golden

My phone was initially defective, causing me to handle it carefully due to overheating issues. Unfortunately, as of yesterday, I can't find it anywhere. The device holds critical information, and it shut down when the battery was at around 4%. I am attempting to freeze it to prevent unauthorized access, following some online advice. This phone is vital for communication and contacting my family during these tough times. My father has been seriously ill, with numerous ICU stays, and is now at home. The urgency to find my phone arose when I was moving to a new place to care for my dad and got stranded due to my sudden illness. The delay in receiving a replacement, requested a month ago due to previous issues, has left me with no means of contact or access to essential apps. The phone number linked to it is [redacted], and my name is Janice Harmon. Is there a way for your company to remotely freeze or track the device's location until it is recovered? It's a stressful situation being stuck at a friend's place without any means to reach out for help, considering the circumstances. I suspect the phone might have a different email, possibly under [redacted]

I am unable to access any of my contacts as my original email is locked, and I am unable to retrieve it. I had a very frustrating experience with customer service over the past two weeks, mainly due to long phone wait times and unhelpful resolutions to my concerns. I ended up buying another cell phone as I couldn't get a refund for the faulty electronic device. The cell phone I purchased, a SafeLink cell, seems inadequate as it has limited storage and functionality. I am disappointed with the service and am looking for alternative options, such as transferring to a lifeline service.

I joined the Black Card membership at Planet Fitness in Ashtabula, Ohio in June. I only went once with my husband due to my long commute, and shortly after, I cancelled the membership. The staff assured me I wouldn't be charged the annual fee if I cancelled in time. I have evidence I cancelled, but the cancellation wasn't processed correctly, and I was charged more than expected. I contacted the gym, but they couldn't resolve it, which is frustrating. I expect better service, especially as Planet Fitness is known for being hassle-free. I want this sorted out promptly to avoid future issues. My family and friends also use Planet Fitness, and I don't want them to face the same problems if they cancel. This experience has left me extremely disappointed.

I've been attempting to acquire a reliable phone from your company for more than a year. I initially thought this would be straightforward. My enrollment number is [redacted]5. I have sent you copies of my ID, food stamp card (front and back), Medicaid card, and budget from the food stamp office, all labeled with my enrollment number. Living a few miles outside of town and being a 62-year-old living alone, having a phone is crucial for me. Your assistance is greatly appreciated. Thank you for your help. S. Jeffers

I received a postcard instructing me to re-verify my SafeLink phone. After several attempts calling the provided number and visiting the website, I am unsure if the re-verification was successful. I have not made any changes to my information since my original verification. I rely on governmental assistance programs and need the phone service. Kindly clarify the deadline for this re-verification process as it was not stated on the postcard. I have experienced difficulties getting assistance over the phone and through online chat. Please prevent any service interruptions while I try to complete this re-verification. It seems like the new process may not be effective. I was informed by SafeLink that the re-verification must be done through the federal government, not directly with them. Any guidance on how to successfully complete this task would be greatly appreciated.

I am experiencing issues with my Safelink phone service. I purchased a 30-day unlimited card offline, but it will not be applied for 10 days, and I need the data immediately. I was also under the impression that my food stamps were still active, but upon checking, they seem to have been discontinued due to my incarceration. I tried reaching out to Safelink, leaving messages, but did not receive a callback. I have been a long-time user of Safelink and would like to keep my number. Could you please re-enable my service so I can add funds when needed until I regain my food stamps? Alternatively, could you advise me on how to activate the 30-day unlimited plan for immediate data access? Thank you for your assistance.