SafeLink Wireless Customer Service Issues

I was outside the Walmart in Aberdeen, WA, and mistakenly left my Alcatel phone on the bench beside me while looking for my vape pen in my purse. A woman sat next to me briefly, and only after she left did I realize my phone was missing. My Safelink phone has been activated since around mid-November or mid-December with the number [redacted]. While I don't have a voicemail set up, messages can be left on my father's answering service at [redacted]. I rely on my phone for my online journalism and creative writing classes, as well as for potential job callbacks, so I am unsure of the process for replacing a state-issued phone. Any help on how to get a replacement would be greatly appreciated. Thank you for your assistance. Best regards, Angilee C.

I sat outside Walmart in Aberdeen, WA, placing my phone beside me as I searched for my vape pen in my purse. A lady joined me on the bench, and I didn't realize my phone was left unattended. After a few puffs, she left, wishing me a good day. It wasn't until later, when my companions arrived, that I noticed my phone missing as I tried to call my boyfriend. The phone is an Alcatel model through Safelink since November or December, with an activation date of the **th. My number is (***)***-****, with no voicemail but messages could be left on my father's answering service at (***)***-****. I need guidance on obtaining a replacement due to my online journalism and writing classes that rely on my phone, which I also use for job applications. Any assistance regarding the process for a replacement state-issued phone would be greatly appreciated. Thank you for your time and help. Sincerely, Angilee Cogdill

1. I've noticed that SafeLink is limiting my internet data speed. For instance, an email I try to send from Gmail remains in draft and is not actually sent until the next day. This is unacceptable. 2. I am constantly experiencing delays and disruptions while trying to use the internet. It takes an excessive amount of time to open websites or sometimes they never load, forcing me to restart my device repeatedly. 3. Dealing with customer service to address this issue has been futile. It feels like my concerns are falling on deaf ears. They insist they can only assist if I call from a different phone, which is not true. This misinformation has caused financial losses, stress, and even affected my health. After visiting the FCC website, I've come to the conclusion that I need to take action. I plan to file a complaint against SafeLink for throttling my internet and providing misleading information. Additionally, I am considering a lawsuit to recover lost wages due to SafeLink obstructing my access to vital public information intentionally.

I had to call because the data wasn't added to my phone along with the minutes. The representative took quite some time to fix the issue, and she did manage to do so. She mentioned sending me a text, but the call got disconnected suddenly. While the data is now on my phone, I am unable to make or receive calls. When I called back, I was informed that all my minutes were used up, which is incorrect as I only received my minutes on the 11th. I am puzzled as to why my minutes are depleted if I just received them recently. It's frustrating to lose minutes for seeking assistance when the problem wasn't caused by me. I got this phone due to my partner's health situation. Now, I'm told to purchase more minutes to use the phone, which I cannot afford as I relied on free service. Kindly investigate this matter to clarify the situation. Thank you. - D.K.

I have been a resident of Delaware for ten years and have yet to receive approval for a new updated phone. Despite being a loyal customer, I am unable to purchase a smartphone due to financial constraints. Customer service advised me that the only options are to cancel my service for a year and then restart it or to wait for Delaware to permit an upgrade. Throughout my ten years as a customer, I have not received any phone upgrades. My current phone is malfunctioning; it fails to connect to the internet, send picture messages, and often kicks me out to the home screen when attempting to access the menu. Additionally, it frequently freezes during voice calls.

I am looking for the fax number for Synchrony Bank. I haven't been able to locate it on their website or in any of my paperwork. Today, I had to call Synchrony multiple times about my accounts, and every time I had to endure long wait times. The website lacks a search feature, which would have made finding the fax number easier. It should be simpler to fax documents to the bank. Additionally, it would be helpful to have an option to press for general information when calling. Although I considered using live chat, it was unavailable.

On February 15, [redacted], I received a letter from Safelink Wireless requesting reverification by May 1, [redacted]. I mailed the necessary verifications on March 6, [redacted]. Recently, I got another letter mentioning a validation issue during migration to the National Verifier and asking for a call by April 19th. When I contacted Safelink on April 8th at 3:30 pm, "Samuel" explained that I needed to prove my address change from 4 Wheaton Ave. to [redacted] North Main St., Concord, NH and resubmit documentation. I then sent the required materials via postal mail and attempted online submission unsuccessfully. Today, April 11, I faced difficulties reaching Safelink over the phone, experiencing long holds, disconnections, language barriers, and noises hindering communication. Despite explaining my homeless shelter situation, I was told my Safelink was cancelled due to multiple users at my address. I aim to have a Safelink representative contact me to guide me on maintaining my phone service. My contact number is [redacted], and I go by Jessica P.

Hello Community Members, I am seeking clarification on the [redacted] minutes, 1GB data plan. Could you please provide information on the brand name and model number of the complimentary phone included in the package? Additionally, I would like to know if the phone operates on a 3G or 4G network. I recently received a notification from SafeLink indicating the need for a state ID card from Medicaid or SNAP benefits along with official documentation from these agencies. Regrettably, I disposed of the relevant paperwork during a recent tidying session. If I were to submit copies of my Medicaid and SNAP state ID cards via email, would this suffice? I am currently with Qlink but have had service with SafeLink before. However, I find Qlink's internet service subpar. Can you advise if SafeLink provides a more reliable internet connection? Your assistance is greatly appreciated. Best regards, W.G.

My ID is [redacted], and I am confused as to why my phone got disconnected even though I re-enrolled as instructed. I had trouble submitting documentation via email, so I called the next morning and was informed that I was enrolled and just had to wait a few minutes, which was on April 7th, [redacted]. Despite being able to use TracFone minutes temporarily, I lost service last night. In a chat, an agent confirmed my enrollment and receipt of documentation through upload, advising me to contact technical support over the phone. Despite having bought more TracFone minutes this morning, I still can't make calls or texts, receiving a message saying "Cellular network not available for voice calls." I am currently connected to Wi-Fi. Thank you, Tom Vitale.

This Sunday afternoon around 4:30 PM, my iPhone 7 suddenly stopped using data on my Safelink plan. Despite having over 300MB remaining, I couldn't make calls either. This month, I've only used 8 out of [redacted] minutes, and texting is normally free but I couldn't even send a text. It seems like Safelink's cellular service stopped working. I wanted to contact them but it's challenging without phone service.

Hello Team, I recently returned to SafeLink for my LifeLine service and wanted to share my positive experience. I regret leaving as SafeLink provided me with the best quality phone and reliable service compared to others. My decision to switch to Assurance Wireless due to a stolen phone during my homelessness led to me experiencing poor phone quality and service. Despite reporting issues to the FCC, the problem persisted, prompting my return to SafeLink. I kindly request a new phone as a gesture of goodwill since my previous experience was challenging. As I manage ADHD and Bipolar Disorder while striving to establish a business with limited resources, having a reliable communication tool is crucial. Thank you for your understanding. I prefer email communication until I receive a new phone. I am willing to return my faulty Assurance Wireless device if required. Best regards, K. Hines [redacted] Carriage Circle Drive, Apt [redacted], Pontiac, MI [redacted] Enrollment ID: [redacted]5

I am experiencing a connectivity issue with my Alcatel phone from Safelink. Despite living in a hilly area with potential dead spots, Safelink concluded it was my phone's fault. Now, they have sent me a smartphone, which I'm not allowed to have due to federal probation restrictions. This has left me without a phone, violating my probation terms. I need help reactivating my old Alcatel A207BGB or A203BG without a monitoring fee. I am seeking a Safelink-compatible non-smartphone or a 2G phone for my situation. Safelink's backward process of deactivating my phone before providing a suitable replacement has caused this issue. I have been unable to reach them by phone and now rely solely on email communication at [redacted] I hope Safelink can address this promptly and send me a phone that meets my probation requirements.

My plan typically renews on the 18th every month when I started the service. Recently, there was a change in the system, and now it shows my plan renewing on the 1st of the month instead. This caused confusion as I received a new data allotment on April 18th, and by the 24th, I started experiencing issues making calls with a message saying, "You are not allowed to make this call at this time." I spoke with representatives who mentioned the system now updates data and minutes between the 1st to the 5th of the month, which is new and unfamiliar to me. Can you please revert the renewal date back to the 18th to adjust the minutes and data allocation accordingly? I greatly appreciate your assistance as I can still receive texts on my phone.

I reached out yesterday regarding my replacement phone issue. I have been attempting to activate it for five days, but it keeps showing "activation failed problem detected." The problem lies in my area where cell towers do not recognize the SIM card, rendering the phone unusable. Now I have two non-functioning phones. I urgently need assistance via email. I require a return label to send these phones back and receive a replacement without a SIM card. My previous phone, which served me well for years, did not need one. My name is L.H., and my email is [redacted]. Please provide a solution promptly as I need a working phone due to health reasons. The phone in question is a ZTE Majesty ProPlus Z899VL with serial # [redacted][redacted] and SIM # [redacted][redacted]. I have been without a phone for five days, impacting my ability to communicate with doctors and vice versa. Immediate help is greatly appreciated as I have been unsuccessful in accessing online tech support.

I was notified about receiving a Safelink phone by mail, but due to mail theft issues in my area, I missed the delivery. I kindly request Safelink to provide another phone. I have been a Safelink customer since [redacted] and prefer them over Assurance. Unfortunately, Assurance's customer service is subpar and they mentioned I am ineligible for further programs as an existing customer. Financial constraints prevent me from buying a new phone, and having always purchased my devices, I find it challenging to replace it now. With a dependent minor at home and no landline, having a working mobile phone is crucial, especially since I am currently job hunting. Thank you for addressing this matter promptly. Regards, Wendy W. [redacted] [redacted] N Brunnell Pkwy Lakeland, FL 33[redacted]

I have lost my phone and I'm concerned about my minutes. I completed my recertification online but it's pending. I need assistance purchasing a new phone to avoid service interruption. I am on Disability and Food Stamps, so this is crucial. I want to keep my current phone number as I can't remember a new one. I have been trying to contact SafeLink for a week, but no luck. Please help. My SafeLink number is [redacted]. Please email me as soon as possible. Thank you in advance.

Date: May 09, [redacted] To Management Authority, Safe Link Wireless Dear Sir/Madam, I am writing to express my frustration with the ongoing issues regarding the free cellphone service provided by Safe Link for my mother, Shantaben M Patel. Despite numerous attempts to resolve the matter with your customer service representatives, the problem has not been rectified. Shantaben M Patel, a senior citizen enrolled in the government EBT program, had her service terminated last year due to eligibility issues. Despite providing proof of eligibility, the service remains inactive. We have been informed that the service is still active in your database, yet she is unable to use it. We request that you clear your database records and provide written confirmation within 15 days that no service is active for Shantaben M Patel. Without this confirmation, we will seek assistance from the Social Security Administration and our state representative to address this matter. If necessary, legal action will be taken to ensure she has access to a working phone. Please feel free to contact us with any questions or if further information is required. Sincerely, Mahendra Patel (for Shantaben Patel) [redacted] Cambridge Circle, Hatfield, PA-[redacted] Cell: [redacted], Home: [redacted] Email: [redacted]

Months ago, I was informed that I had not recertified, despite having done so. I sent in my proofs multiple times and corrected the names to match the original ones. I am unsure if my account is active. I believe I should have the minutes I saved during the time when it was allowed. Unfortunately, my attempts online have not been fruitful, with repeated questions and no resolution. My enrollment number is [redacted]8. My phone number is [redacted]. My name was Margret Bakula, but I reverted to my birth certificate name when I joined Safelink, providing copies with no response. I would appreciate if this matter could be escalated and resolved. You can reach me at [redacted], and please leave a message as I screen my calls. Thank you for your attention. Margie (AKA Margret) Bakula

I recently purchased the unlimited plan last month and noticed that I was charged twice. On 04/06/[redacted], there was a charge of $16.69 for Net 10 Airtime at 11:43, and then again on 04/08/[redacted], a charge of $16.69 for Tracfone Airtime at 14:19. I am concerned about this recurring issue as my service was even cut off this morning, prompting me to repurchase the unlimited plan. I need assurance that this will not happen again and request either a refund or to have the extra charges applied to my June account. I am worried about being charged repeatedly in the coming months. This frequent problem is becoming frustrating for me. I rely heavily on my phone due to my health issues, and facing frequent disruptions is causing me undue financial and emotional stress.

On May 1, [redacted], I attempted to power on my government phone without success. After an hour of charging, the phone still wouldn't turn on. Upon inspection, I discovered that one of the metal prongs responsible for detecting the battery was broken, causing the issue. I promptly contacted customer service on May 2 to report the problem and was assured a replacement would arrive within 5 days. Despite waiting until May 6, the replacement did not come, prompting another call. This time, I was informed the shipping address was the problem. Upon further inquiry on May 14, I learned that my warranty had unexpectedly expired, which was news to me as I was unaware of having one. Instead of a new phone, they sent a battery. Unfortunately, due to financial constraints, I cannot afford to purchase a phone myself. This situation leaves me isolated without a means to contact the person aiding me financially. I urgently need a functioning phone for communication purposes.