Family Mobile Customer Service

Phone Number & Contact Info

Family Mobile's Best Phone Number

877-760-8760
Toll-free·Calls Customer Service·Most popular Family Mobile number
Q:

How do I talk to a live human at Family Mobile?

A:Press 0 then 3 then 0 OR Press 1 then 4 then 4
Q:

Does Family Mobile offer 24 hour customer service?

A:Not at this number; hours here are 6am-9pm PST. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 9 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

Family Mobile Customer Phone Numbers

Member Services

877-440-9758
Toll-free · Mon-Sun 6am-9pm PST · Enter phone number being activated, then follow prompts. If you don't have a number, press # then 0 ·

Product Activation

877-308-9621
Toll-free · 4am-9pm PST · Enter phone number being activated, then follow prompts. If you don't have a number, keep pressing # ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Family Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then 3 then 0 OR Press 1 then 4 then 4
Below are some clips we've found from Family Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling. This call may be recorded for quality assurance. For straight talk, press one. For trach phone, press two. For net ten, press three."
Excerpt from a call with Family Mobile
Wednesday, January 3, 2024 10:19 PM

They may ask you to say or enter information

"Thank you for calling. This call may be recorded for quality assurance.
To transfer your phone number, press two.
To add a line Please say or enter the number you want to transfer."
Excerpt from a call with Family Mobile
Saturday, March 2, 2024 10:02 PM

The first phone menu

"Thank you for calling. This call may be recorded for quality assurance.
For straight talk, press one.
For TracFone, press two.
For net ten, press three.
For simple mobile, press four.
For go smart mobile, press five.
For Walmart family mobile, press six."
Excerpt from a call with Family Mobile
Thursday, April 25, 2024 6:59 PM

After you press 2

"For go smart mobile, to activate your service with a new phone number, press one.
To transfer your phone number, press two.
To return to the main menu, press nine.
To repeat these options, press zero."
Excerpt from a call with Family Mobile
Sunday, March 31, 2024 5:10 AM

After you press 4

"To activate your service with a new phone number, press one.
To transfer your phone number, press two."
Excerpt from a call with Family Mobile
Tuesday, February 27, 2024 1:19 PM

After you press 5

"To activate your service with a new phone number, press one.
To transfer your phone number, press two.
To return to the main menu, press nine.
To repeat these options, press zero."
Excerpt from a call with Family Mobile
Friday, March 22, 2024 3:51 AM

After you press 6

"To repeat these options, press zero.
For telcel, to activate your service with a new phone number, press one.
To transfer your phone number, press two."
Excerpt from a call with Family Mobile
Saturday, May 18, 2024 12:48 PM

After you press 7

"Sorry. Your response was not recognized.
Please try again. For straight talk, press one.
For TracFone, press two."
Excerpt from a call with Family Mobile
Tuesday, May 21, 2024 1:35 PM

What are the hours and when should I call?

Family Mobile operates the call center for this 877-760-8760 phone number 6am-9pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 759 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Family Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Family Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Family Mobile is Sunday. The most busy day to call is Thursday, which averages 57% more phone calls by comparison. Again, this is based on a sample of 759 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Family Mobile

In summation, the best day to call Family Mobile is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Family Mobile staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Calling this Family Mobile Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Apr 9, 2024

This phone number isn't used to actually get customer service. Instead, it's used to set up a line through Wal-Mart's Family Mobile Program, either by adding a new number, transferring an existing one or adding a line to an existing account.

However, before you actually get to that point in the call, you need to select Family Mobile as your option, because this number appears to take you to a call center with several options. You can use this number for several other prepaid phone plans, including Tracfone and Straight Talk wireless. This number serves as the activation option for at least six different wireless phone companies, and you'll have to wait until option six before you can press 6 to get assistance from Family Mobile.

Once you've connected with Family Mobile, you're presented with three options. You can either activate a phone with new phone number, transfer your existing phone number to a different phone or add a line to an existing account that you've already set up with a different phone and phone number. Either way, no option is presented for you to get information or to speak with a human representative. Your only option beyond those three setup options is to return to the previous menu and select a different company to connect with.

Overall, I thought this number was bare bones but to the point. If you're simply getting a phone set up, you don't need a lot of options. I don't love that customers have to wait through several companies to get to the one they actually need, but I do understand that having only one number can save time and money for companies that perform similar work. With nobody needed to provide assistance, having one number does work. Given that this is for activation, I would use this number if needed.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Family Mobile

If you have time to do a bit of reading before you call Family Mobile, we recommend you read over some of our problem-specific articles.

How Do I Pay My Family Mobile?

To pay your Family Mobile bill, you have several options. You can pay online, by mail, or in person. It's essential to use a trusted payment processor to keep your account information up-to-date when making an online payment. If you're having trouble making a payment, don't hesitate to contact Family Mobile customer service for help.

How Do I Transfer My Family Mobile Phone?

Making the switch to Family Mobile is easy and can be done in just a few steps. You'll need a compatible phone to purchase a Family Mobile SIM card. Once your phone is activated, you can port your current phone number over to Family Mobile. There is no cost to transfer your number or switch your phone, so it's an excellent option for those looking to save on their cell phone bill.

How Do I Pay My Family Mobile Bill?

This article discusses the various ways you can pay your Family Mobile cellphone bill. It shares the advantages of setting up Auto Pay. This article also discusses how payments can be made with debit or credit cards or by using your bank account. It also mentions the fact that Family Mobile cellphone bills can be paid in a variety of ways such as at a Walmart store, over the phone or online.

Top Family Mobile customer service problems

Click the link above to get answers to just about any Family Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Family Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I paid my bill but my phone is still off, can you help me understand why?"
- From a call lasting 5m 57s , May 23, 2024 2:10 PM
Activating new phone: "I'm trying to activate my new phone."
- From a call lasting 8m 24s , May 9, 2024 8:29 PM
Transferring number to new phone: "I'm needing my number transferred from my old phone to my new phone."
- From a call lasting 10m 57s , Apr 4, 2024 12:13 AM
Paying bill: "Hey. I would like to pay my bill using the same credit card for autopay."
- From a call lasting 26m 58s , Mar 29, 2024 11:03 PM
SIM card locked: "My daughter locked my phone through my SIM card and now it's asking me to contact you guys to reactivate it."
- From a call lasting 19m 17s , Mar 24, 2024 12:22 PM
Assistance with phone transfer: "Hey, I was trying to transfer my phone number from one phone to another family mobile phone number."
- From a call lasting 52m 26s , Mar 21, 2024 12:00 AM
Phone network connectivity issue: "My phone is down and cannot connect to the network for calls, it only allows emergency calls."
- From a call lasting 14m 42s , Mar 18, 2024 12:35 AM
Transfer phone number assistance: "I got a new phone with a different carrier, and I wanted to transfer my phone over to my new phone."
- From a call lasting 12m 12s , Mar 13, 2024 11:07 PM
Phone not charging: "I just bought a phone recently, and it doesn't wanna charge all of a sudden."
- From a call lasting 5m 9s , Mar 12, 2024 12:58 AM
Number transfer request: "I was wanting to import my old number to my new phone."
- From a call lasting 29m 32s , Mar 2, 2024 10:04 PM

Conclusion and closing notes

This is Family Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Family Mobile agent. This phone number is Family Mobile's best phone number because 27,384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-760-8760 include Complaint, Account issue, Billing issue, Technical or service issue, Change or cancel service and other customer service issues. The Family Mobile call center that you call into has employees from India, Philippines, California and is open 6am-9pm PT according to customers. In total, Family Mobile has 3 phone numbers. It's not always clear what is the best way to talk to Family Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Family Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Family Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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