How Do I Transfer My Family Mobile Phone?

Making the switch to Family Mobile is easy and can be done in just a few steps. You'll need a compatible phone to purchase a Family Mobile SIM card. Once your phone is activated, you can port your current phone number over to Family Mobile. There is no cost to transfer your number or switch your phone, so it's an excellent option for those looking to save on their cell phone bill.

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

If you're looking to transfer your Family Mobile phone, you've come to the right place. This post takes you through the process step-by-step. So whether you're switching providers or want to switch phones, read on for all the info you need.

What is Family Mobile, and How Does it Work?

Family Mobile is a prepaid wireless service owned and operated by Walmart. It works on the T-Mobile network and offers some of the cheapest rates in the country.

To use Family Mobile, you'll need to have a phone compatible with the T-Mobile network. You can check your phone's compatibility on Family Mobile's website. If your phone is compatible, you can buy a Family Mobile SIM card and service plan from Walmart or one of its authorized dealers. Contact customer support if you experience challenges.

How Do I Switch My Phone to Family Mobile?

If you're switching to Family Mobile, you'll need to purchase a new phone compatible with the T-Mobile network. You can find a list of compatible phones on Family Mobile's website.

Once you have a compatible phone, you'll need to activate it by inserting the Family Mobile SIM card into the phone. You can do this either online or by calling Family Mobile's customer service line.

Once your phone is activated, you'll need to port your current phone number over to Family Mobile. You'll need to contact your existing provider and ask them to port the number over. Once your number has been ported, you'll be able to use it with your new Family Mobile phone.

How Much Does it Cost to Transfer my Phone to Family Mobile?

There is no cost to transfer your phone number or your device to Family Mobile. However, you will need to pay any applicable fees for your current provider. Reach out to customer support if you encounter an issue.

What Do I Need Before Transferring my Phone Number?

Before transferring your phone number to Family Mobile, you'll need to make sure that you have the following:

  1. Name as it appears on your bill.

  2. The account number for your current phone service. If not sure about it, approach your service provider, and they'll help.

  3. The PIN or Password.

  4. If you're transferring your phone number to Family Mobile, you'll need to have the Social Security number associated with your previous account. This number can be found on your current phone bill.

How Long Does Transferring my Existing Phone Number to Family Mobile Take?

Transfer timelines vary. It often depends on the type of service you had with your original service provider. For example, if you had a postpaid account with your previous provider, the transfer may take two to 24 hours.

However, if you have a prepaid account, the transfer may take one to two days. To estimate how long the transfer will take, contact your original service provider and ask them about their specific transfer process.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Transfer My Family Mobile Phone?

Why does GetHuman Write How-to Guides for Family Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Family Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Transfer My Family Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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