Family Mobile Customer FAQ

You can activate your new Family Mobile SIM card by following these three easy steps. First, insert the new SIM card into your mobile device. Second, go to the Family Mobile activation page on the website where you'll be required to enter your SIM card number and your Family Mobile Service PIN. Lastly, follow the system prompts to complete the activation process. Please ensure your device is compatible with the Family Mobile network. During activation, you'll have the option to keep your existing number or get a new one. If you encounter any issues during the activation, there's always up-to-date contact information right on this page for further assistance.

Absolutely! You can retain your same phone number when switching from T-Mobile to Family Mobile. To do so, you'll need to port your number over. Just ensure that your account with T-Mobile is still active during the switch, as this is necessary for the port-in process. Then, during Family Mobile sign up, you'll be prompted to transfer your current number.

It sounds like you might be experiencing issues with your device setup or network connection. Here are a few steps you can take: 1. Ensure that your SIM card is properly inserted into your Samsung A15 5G. 2. Verify that you have sufficient network coverage in your current area. 3. Check your phone's network settings to ensure that it's set to automatically select a network, or select Family Mobile manually. 4. Try to restart your phone - this can help reset your network connection. If none of these steps work, there might be an issue with your device or SIM card that can't be fixed simply. You might need to get in touch with Family Mobile's customer service or visit a Family Mobile store for further assistance.