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JCPenney Customer Service

Phone Number & Contact Info

JCPenney's Best Phone Number

800-322-1189
Toll-free·Calls Customer Service·Most popular JCPenney number
Q:

How do I talk to a live human at JCPenney?

A:Must choose an option 1-8.
Q:

Does JCPenney offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this JCPenney phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-8.
Here is how our research team describes the way the JCPenney phone system greets you: Check status of orders: press 1, New or existing mattress orders: press 2, Existing apparel or home decor order: press 3, Store experience, using coupons: press 4, Rewards: press 5, Credit services, making payments: press 6, JCPenney salon or optical: press 7.
Below are some clips we've found from JCPenney's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to JCPenney's customer service line. This call is being monitored and recorded in accordance with our business purposes and applicable law as described in our privacy policy. At j c p dot com. Now let's get started. At any time, you may press star to repeat the current menu. For help with an order, press one. For credit services, including to make a payment, press two. For in store services such as beauty, salon, optical, and portrait, This entire call will be recorded and monitored. Good afternoon. This is Ed from Synchrony Bank. May I ask for your first and last name, please? I understand, miss Ruby."
Excerpt from a call with JCPenney
Monday, January 22, 2024 5:55 PM

They may ask you to say or enter information

"Welcome to JCPenney's customer service line. This call is being monitored and recorded in accordance with our business purposes and applicable law as described in our privacy policy. At j c p dot com. Now let's get started. At any time, you may press star to repeat the current menu. For help with an order, press one. For credit service
Thank you for calling JCPenney Credit Services.
First thing, let's bring up your account. Please say or enter your account or card number."
Excerpt from a call with JCPenney
Friday, January 5, 2024 10:03 PM

The first phone menu

"Welcome to JCPenney's customer service line. This call is being monitored and recorded in accordance with our business purposes and applicable law as to described in our privacy policy at j c p dot com. Celebrate Memorial Day with our annual sales event going on now at JCPenney. Now let's get started. At any time, you may press star to repeat the current menu. For help with an order, press one. For help with a JCPenney credit card including to make a payment, press two. For in store services such as beauty, salon, optical, and portrait, press three. For all other services such as JCPenney rewards or product warranties, press four.
Now let's get started. At any time, you may press star to repeat the current menu.
For help with an order, press one.
For help with a JCPenney credit card, including to make a payment, press two."
Excerpt from a call with JCPenney
Thursday, May 23, 2024 11:38 PM

After you press 1

"For in store services such as for status on an existing order, press one.
If you received a call or email about an existing case, press two."
Excerpt from a call with JCPenney
Thursday, May 23, 2024 4:56 PM

After you press 4

"For JCPenney rewards, press one.
For product warranties, press two."
Excerpt from a call with JCPenney
Tuesday, April 30, 2024 9:43 PM

What are the hours and when should I call?

JCPenney operates the call center for this 800-322-1189 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 652 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JCPenney phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JCPenney staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call JCPenney is Sunday. The most busy day to call is Thursday, which averages 167% more phone calls by comparison. Again, this is based on a sample of 652 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call JCPenney

In summation, the best day to call JCPenney is Tuesday.

Why Customers Call JCPenney

If you have time to do a bit of reading before you call JCPenney, we recommend you read over some of our problem-specific articles.

What are the benefits of having a JCPenney credit card?

Having a JCPenney credit card comes with several attractive benefits. Firstly, cardholders can enjoy exclusive discounts and promotional offers, either in-store or online, that are not available to regular customers. This allows them to save money on a wide range of products, including clothing, accessories, and home goods. Secondly, the JCPenney credit card offers special financing options on qualifying purchases, providing flexibility in managing payments for larger or unexpected expenses. Additionally, cardholders receive rewards points for every dollar spent using the card, which can be redeemed for future purchases at JCPenney. Moreover, the credit card provides access to unique events and experiences, such as VIP shopping events and early access to sales. Overall, the JCPenney credit card enhances the shopping experience, providing savings, convenience, and exclusive perks to its valued customers.

What is the JCPenney credit card rewards program?

The JCPenney credit card rewards program is designed to offer exclusive benefits and rewards to cardholders. By using the JCPenney credit card for purchases, customers can earn points which can be redeemed for discounts, special offers, and savings at JCPenney stores and online. With every dollar spent, cardholders earn 1 reward point. Additionally, the rewards program provides cardholders with special promotional financing options on qualifying purchases, allowing them to make large purchases and pay them off over time without incurring interest charges. The program also offers cardholders access to exclusive events, early access to sales, and bonus point opportunities throughout the year. Overall, the JCPenney credit card rewards program aims to enhance the shopping experience and provide additional value to loyal customers.

Can I use my JCPenney credit card at other stores?

No, the JCPenney credit card can only be used for purchases made at JCPenney stores and on their website. It is not accepted at any other stores or online retailers. However, JCPenney does offer a Mastercard option, which can be used wherever Mastercard is accepted. This option allows customers to earn rewards on all purchases, not just those made at JCPenney. If you are looking for a card that can be used at various stores, the JCPenney Mastercard is the recommended choice. Be sure to check the terms and conditions and any associated fees before applying for the card.

Top JCPenney customer service problems

Click the link above to get answers to just about any JCPenney customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to JCPenney, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with return label: "I was needing to return some sandals, but couldn't figure out how to get a label to send it back."
- From a call lasting 14m 56s , Apr 30, 2024 9:43 PM
Billing issue with paper statement: "I received a notice about being charged for paper statements from JCPenney, how can we change that?"
- From a call lasting 6m 9s , Apr 25, 2024 12:14 AM
Expressing gratitude and ending call: "Thank you so much, and you have a good weekend."
- From a call lasting 6m 53s , Apr 6, 2024 12:55 AM
Balance inquiry: "We had a conversation last week or so about a balance, and I'm wondering if you were able to check through that."
- From a call lasting 5m 21s , Apr 4, 2024 2:58 PM
Order not shipped: "I have an order sitting in a warehouse since March 6th and can't get it shipped to me."
- From a call lasting 7m 12s , Mar 24, 2024 2:06 PM
Password assistance: "Every time I try to put my password in, it says it's unblocked."
- From a call lasting 2m 51s , Mar 19, 2024 6:44 PM
Payment confusion: "I paid the bill, why do they want more money?"
- From a call lasting 13m 11s , Mar 19, 2024 2:57 PM
Billing issue: "I placed an order but haven't received any billing, now I'm delinquent on paying."
- From a call lasting 4m 9s , Mar 18, 2024 7:26 PM
Checking order availability: "I want to check to see if that order is available and pick it up at the store."
- From a call lasting 11m 40s , Mar 11, 2024 12:31 AM
Order inquiry: "I just called, and I placed an order, but we were disconnected, so I'm just wondering if the order has been placed or not."
- From a call lasting 21m 43s , Mar 4, 2024 2:38 PM

More JCPenney Customer Service Contacts

There are of course other ways to contact JCPenney customer service besides the phone. Below we list the best ones, by medium.

JCPenney Customer Service Live Chat

jcpenney.com - Customer Service
On right side of screen click "Chat"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, JCPenney provides this option.

JCPenney Customer Email Addresses

support@jcp.com - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and JCPenney will reply our your email.

JCPenney Customer Service on X (formerly Twitter)

@askJCP - Customer Service
Company dedicated customer service Twitter handle
JCPenney, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

JCPenney Customer Service on Facebook / Messenger

Some customer service teams, like that of JCPenney, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

JCPenney Customer Help Desk / Web Support

jcpenney.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- JCPenney customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is JCPenney's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JCPenney agent. This phone number is JCPenney's best phone number because 34,284 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-1189 include Return an Item, Refund a Charge, Account Access, Track a Package, Credit Card Balance and other customer service issues. The JCPenney call center that you call into has employees from Philippines and is open 24 hours, 7 days according to customers. In total, JCPenney has 1 phone number. It's not always clear what is the best way to talk to JCPenney representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for JCPenney. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JCPenney. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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