JCPenney Phone Number

Call JCPenney customer service faster with GetHuman

  • Calls JCPenney's Customer Service department
  • The average hold time is 6m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:15am
  • Popular issues for this call center: Return an Item, Refund a Charge, Account Access, Track a Package, and Credit Card Balance.
  • Reach a live JCPenney agent: Must choose an option 1-8.
  • What you hear when you call: Check status of orders: press 1, New or existing mattress orders: press 2, Existing apparel or home decor order: press 3, Store experience, using coupons: press 4, Rewards: press 5, Credit services, making payments: press 6, JCPenney salon or optical: press 7.

Reasons customers like you called recently

I just placed an order for boots. My address needs my apt. * ***. I added it but it doe...
Trying to place order. The site keeps changing my phone number, adding *** in front of...
I purchased * pair of these * CT. T.W. Mined White Diamond **K Gold *.*mm Stud Earrings...
I can't place an online order this afternoon and evening. I placed an order his mornin...
I was unable to make an online order because when I tried to enter my address it would...

JCPenney Customer Phone Number 800-322-1189 - Stats

Phone number to dial800-322-1189
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Average wait6 minutes
Current wait12 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook, twitter, chat, email
Quality of communication61%
Quality of help52%
Customer votes3,260
Information last updatedMon Feb 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

JCPenney's Best Toll-Free/800 Customer Phone Number

This is JCPenney's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JCPenney agent. This phone number is JCPenney's Best Phone Number because 34,284 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-1189 include Return an Item, Refund a Charge, Account Access, Track a Package, Credit Card Balance and other customer service issues. The JCPenney call center that you call into has employees from Philippines and is open 24 hours, 7 days according to customers. In total, JCPenney has 1 phone number. It's not always clear what is the best way to talk to JCPenney representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JCPenney - by phone or otherwise

While 800-322-1189 is JCPenney's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via for Customer Service. If you think this information is inaccurate or know of other ways to contact JCPenney please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JCPenney.

What is GetHuman's Relationship to JCPenney?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JCPenney. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with JCPenney, including live chat and email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our JCPenney Customer Service page for more information.
JCPenney Customer Service

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