How do I talk to a human at this Family Mobile number?
A:Enter phone number being activated, then follow prompts. If you don't have a number, press # then 0
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Sun 6am-9pm PST.The least busy day is Monday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Family Mobile Member Services?
A:The average hold time is 52 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.
This is the #2 most popular Family Mobile phone number out of 3. Click above to go back to the main customer service number and other contact information, including Family Mobile email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Family Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Enter phone number being activated, then follow prompts. If you don't have a number, press # then 0
Below are some clips we've found from Family Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Walmart Family Mobile.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the my family mobile dot com home page.
You also may be selected for a survey at the end of this call.
To pay your service or add a service plan, press one.
To activate your phone number, press two."
Excerpt from a call with Family Mobile
Sunday, May 12, 2024 6:01 PM
The first phone menu
"Thank you for calling Walmart Family Mobile.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the my family mobile dot com home page.
You also may be selected for a survey at the end of this call.
To pay your service or add a service plan, press one.
To activate your phone number, press two."
Excerpt from a call with Family Mobile
Sunday, May 26, 2024 11:51 AM
After you press 2
"To add a line to an existing account, press three.
To enroll all if you would like to use an existing number, press one."
Excerpt from a call with Family Mobile
Sunday, May 26, 2024 11:51 AM
What are the hours and when should I call?
Family Mobile operates the call center for this 877-440-9758 phone number Mon-Sun 6am-9pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 78 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Family Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Family Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Family Mobile is Monday.The most busy day to call is Thursday, which averages 157% more phone calls by comparison.Again, this is based on a sample of 78 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Family Mobile is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Family Mobile staffs the call center well on Monday.
Why call this Family Mobile number?
Below is a sample of recent calls to Family Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Complaint about service: "He was completely rude."
- From a call lasting 32m 2s , Nov 26, 2024 1:33 AM
: ""
- From a call lasting 6m 5s , Oct 20, 2024 12:34 PM
: ""
- From a call lasting 3m 32s , Oct 10, 2024 8:30 PM
Setup new phone: "I got a new phone from Walmart, and I'm trying to hook it up."
- From a call lasting 2m 59s , Oct 10, 2024 8:27 PM
Phone activation troubleshooting: "I bought a new phone and a new SIM card, but my phone only shows SOS and nobody can call me."
- From a call lasting 7m 52s , Jun 25, 2024 3:27 PM
Trouble with new phone activation: "I called yesterday to have my phone activated to my new phone but now I can't make any calls or text."
- From a call lasting 50m 47s , Jun 25, 2024 2:34 PM
Phone activation issue: "I tried to have it activated yesterday. I haven't been able to call out at all now."
- From a call lasting 20m 35s , Jun 25, 2024 12:57 PM