I have a land line (***) ***-**** which I had cancelled about a year ago and realized I...

GetHuman5285361's Cancel or Change Account issue with Verizon Wireless from September 2020

Help with my Verizon Wireless issue
Top Tip from another customer
You can cancel your service with Sling at anytime. If you call into 1-888-361-7149 or log into your account you can cancel it. You will need will need your login details to get on your Sling account. You will not receive a refund back unless you call into Sling support. The best time to cancel is at the end of your billing cycle but reach customer support at 1-888-361-7149 click 1 the 1 again and 3 for customer support.
The issue in GetHuman5285361's own words
I have a land line (***) ***-**** which I had cancelled about a year ago and realized I am still being charged for this line. There is no dial tone and this line has been disconnected for at least a year. I would like a refund and to have this land line cancelled.

GetHuman5285361 did not yet indicate what Verizon Wireless should do to make this right.

How GetHuman5285361 fixed the problem
Yes, I spoke to a representative who was not helpful at all. The person could not help me with my probelm and couldn't provide me any information about why I am being charged for a landline that is disconnected and could not cancel my account. When I asked to speak to a supervisor, she said a supervisor won't be able to help me. I have been a Verizon customer for decades and this is unacceptable.
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Verizon Wireless

Cancel or Change Account issue
Reported by GetHuman5285361
Sep 21st, 2020 - 4 months ago
Fixed
GetHuman5285361 shared how to fix
Seen by 6 customers so far
Similar issue to 7765 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman5285361 started working on this issue
Sep 21st, 2020 2:19pm
GetHuman5285361 indicated the issue is not fixed yet.
Sep 21st, 2020 6:24pm
GetHuman5285361 confirmed the issue is fixed. Hooray!
Sep 21st, 2020 6:24pm

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