I am locked out of myverizon account and I am unable to reset my password bc I cannot r...

GetHuman4865905's customer service issue with Verizon Wireless from May 2020

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Before contacting them, items GetHuman4865905 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
The issue in GetHuman4865905's own words
I am locked out of myverizon account and I am unable to reset my password bc I cannot receive text messages due to the fact that my phone was stolen a few days ago. I need assistance in resetting my password and*or gaining access to my "myverizon"account please. It is urgent that I regain control of my account. I also cannot log into other apps*sites either bc I am not able to receive the code(s) that are being sent to my mobile number due to *step verification.

GetHuman4865905 did not yet indicate what Verizon Wireless should do to make this right.

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Verizon Wireless

Customer service issue
Reported by GetHuman4865905
May 25th, 2020 - 5 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 8693 others
0 customers following this

Timeline

GetHuman4865905 started working on this issue
May 25th 1:13am

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