I recently combined my account with my boyfriends account. So technically I bo longer h...

GetHuman1663157's customer service issue with Verizon Wireless from November 2018

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PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
The issue in GetHuman1663157's own words
I recently combined my account with my boyfriends account. So technically I bo longer have an account. However I just received a credit from Verizon. How do I get this credit applied to our (now) joint account or a check sent to me. I’ve tried to call using the * ****** number however it does not recognize my pin so will not allow me to speak to anyone. (Perhaps because my acct is closed) It then sends me a code via text to enter, to verify my identity, but it does not except the code when I try to enter. So I cannot Contact you through that number. *Acct ***** ****. Inv* ***********Mobile* ***-***-****
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Verizon Wireless

Customer service issue
Reported by GetHuman1663157
Nov 30th, 2018 - 6 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1663157 started working on this issue
Nov 30th, 2018 8:23pm