I attempted to change my account from ** dollar plan to ** dollar plan. I put ** dollar...

GetHuman1165213's customer service issue with Verizon Wireless from September 2018

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The issue in GetHuman1165213's own words
I attempted to change my account from ** dollar plan to ** dollar plan. I put ** dollars on my account and switched it to ** dollar plan. I had roughly * gigs left.*The plan change didn't happen and it just put the ** on my account. I lost my gigs. It was a problem on Verizon's end and u would like my data back. I made the switch before my month ended and it never switched. I lost my gigabytes because the plan didn't switch over in time. *Please return roughly * gigabytes (approximately *.**) to My phone please. I hear good things about other phone companies but,one been a verizon carrier for almost ** years. I don't want to switch carriers. Thank you.
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Verizon Wireless

Customer service issue
Reported by GetHuman1165213
Sep 23rd, 2018 - 3 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 2 customers so far
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
GetHuman1165213 started working on this issue
Sep 23rd 12:04pm