I bought a Samsung galaxy s* from upward mobile in Ohio. It was advertised as an unlock...

GetHuman924241's customer service issue with Verizon Wireless from July 2018

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Top Tip from another customer
If you are having device or service issues with your phone then you should bring the phone into the closest Verizon store. You can find the closest Verizon store by using this link here https://www.verizonwireless.com/stores/. Bring your phone and account information with you to the Verizon store and they should be able to help you.
The issue in GetHuman924241's own words
I bought a Samsung galaxy s* from upward mobile in Ohio. It was advertised as an unlocked phone and I'm on straight talk...ive been on the phone for HOURS and I don't believe it's straight talk. I just want to be able to use the phone I purchased but I do if it's locked or what. So I've been trying for two days to get a verizon representative on the phone. It's ridiculous and this one if the top reasons I don't use verizon, but I really need help making sure this **** phone is unlocked. Please don't take a century to get back to me, because I know a lot of ppl that use verizon and a lot of them are wanting to switch carriers and honestly tour customer service ***** from what I've seen
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Verizon Wireless

Customer service issue
Reported by GetHuman924241
Jul 27th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman924241 started working on this issue
Jul 27th, 2018 11:43pm