My Droid phone will not unlock* When I input my pass word to unlock the phone it goes...

GetHuman-nstang_'s customer service issue with Verizon Wireless from July 2018

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Help with my Verizon Wireless issue
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If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-nstang_'s own words
Unlock the phone to use any function. ... My Droid phone will not unlock* When I input my pass word to unlock the phone it goes through the start up screen again and than asks for my password again. It just keeps cycling back to the same screen. Is there a fix for this problem? I still owe a few payments on the phone so I am not interested in any up grades.
If I can't get past the password, to turn the phone on, the phone is useless and I am paying for nothing. I can't call, text, check email, it is less than a paper weight.
Get the phone working. I still owe a couple of payments on it. This phone is less than * years old.
I have been a customer about * years.
I have an issue with Verizon Wireless too
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Verizon Wireless

Droid phone
Customer service issue
Reported by GetHuman-nstang_
Jul 24th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
Fixed
Seen by 6 customers so far
Similar issue to 2526 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-nstang_ started working on this issue
Jul 24th, 2018 5:04pm
GetHuman-nstang_ indicated the issue is not fixed yet.
Jul 26th, 2018 12:05am
GetHuman-nstang_ indicated the issue is not fixed yet.
Jul 26th, 2018 12:06am
GetHuman-nstang_ indicated the issue is not fixed yet.
Jul 26th, 2018 12:14am
GetHuman-nstang_ indicated the issue is not fixed yet.
Jul 26th, 2018 12:15am
GetHuman-nstang_ confirmed the issue is fixed. Hooray!
Jul 27th, 2018 8:33pm