Options in getting new phone

GetHuman-bpaley's customer service issue with Verizon Wireless from June 2018

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Tip from another customer
To manage any of your Verizon services you should log into your “My Verizon” account by clicking here https://www.verizonwireless.com/my-verizon/ and using your phone number and password to log in. From there, you should see a list of your services and be able to change, inspect and update your account (or even contact Verizon).
The issue and preferred resolution, in GetHuman-bpaley's own words:
The problem I ran into: Options in getting new phone
I trust that Verizon Wireless will make this right and come up with a resolution that is fair.
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Verizon Wireless

Customer service issue
Reported by GetHuman-bpaley
Jun 25th, 2018 - 2 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 2 customers so far
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-bpaley started working on this issue
Jun 25th 7:09pm