Locked out of my phone I need * numbers to unlock my face ID

GetHuman816995's customer service issue with Verizon Wireless from June 2018

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Help with my Verizon Wireless issue
Before contacting them, items GetHuman816995 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
GetHuman816995's next move: have a Verizon Wireless rep call.
Always use the GetHuman Phone tocall Verizon Wireless. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue and preferred resolution, in GetHuman816995's own words:
The problem I ran into: Locked out of my phone I need * numbers to unlock my face ID
I trust that Verizon Wireless will make this right and come up with a resolution that is fair.
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Verizon Wireless

Customer service issue
Reported by GetHuman816995
Jun 25th, 2018 - 2 mons ago
I have an issue with Verizon Wireless too
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Seen by 1 customer so far
Similar issue to 1610 others
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Timeline
GetHuman816995 started working on this issue
Jun 25th 2:12am