Macy's Customer FAQ

When you return an item purchased with a gift card, the amount typically gets credited back to the gift card. However, if you've only received credit to your charge card, it may be due to specific policies regarding the return. We recommend checking the return policy details or your return receipt for clarification. For any discrepancies or specific situations with your return, please refer to the most up-to-date contact information here on this page.

I'm sorry, but we cannot provide the phone number of Macy's legal department. Macy's advises all legal inquiries to go through the proper channels to ensure they're handled correctly and efficiently. Official contact information can be found on the Macy's website or given directory.

We're sorry to hear about the delivery issue with your order. Normally in this case, you should log into your Macy's account and check the details of your order to ensure the correct shipping address was provided. If there's an error, you should report this issue immediately to Macy's customer service. They will help you to resolve the problem, like reship the correct item to the correct address or provide a full refund if the item has already been mistakenly delivered. In certain cases, item replacement can also be done depending upon the availability of the item.

Unfortunately, it's not possible to extend the pickup date for an order from Macy's. Once your order is ready, you have a seven-day period to pick it up from the store. If you do not pick up your order within this time frame, Macy's will cancel your order, and you will not be charged for it. If you cannot get to the store within these seven days, we recommend reaching out to a friend or family member to pick up the order on your behalf.