Delta Airlines Customer FAQ

We're sorry to hear that you're having trouble with Delta's Ready Set Fly application. Often, issues can be resolved by ensuring you have the latest version of the application installed. If an update is available, please download it. If you continue to encounter issues, try uninstalling and then reinstalling the app. Clearing the cache and data can also resolve some common issues. If all else fails, consider restarting your device. If none of these solutions work, it might be an issue that the Delta technical team needs to look into. Please bear in mind these are just troubleshooting tips and not an official response.

If you've booked a flight with Delta Airlines and you will not be using your return ticket, we recommend you contact Delta Airlines before the departure of your first flight to discuss the possibility of a refund or credit. The refund or credit will depend on the fare rules associated with your ticket. Delta's refund policies vary depending on many factors including the type of ticket purchased, where you purchased your ticket, and under what conditions you're requesting a refund. It's always best to reach out directly to discuss your specific situation.

Delta Airlines accepts a variety of payment methods for booking flights, but unfortunately, bank transfers are not one of them. You can book your tickets using a debit or credit card, Delta gift cards, or using miles if you're a SkyMiles member. Additionally, PayPal and debit cards with a Visa or Mastercard are accepted. However, be sure to check with Delta directly as payment options may vary depending on the country and type of booking.

Yes, you can change your flight if it's been delayed and you might miss your connection. You can make these changes through Delta's website or mobile app by accessing your trip and selecting "Modify flight". Here, you can change or cancel your current flight and choose a new one. Be aware that there might be an additional cost depending on the new flight you select. Delta also has a 'Same-Day Confirmed' option which allows you to switch to a different flight on your departure day. If impacted by a significant delay, Delta may also proactively offer you alternate flight options.

We're sorry to hear you had to cancel your trip. Delta Airlines should have provided an email confirmation of your flight cancellation which may include refund information. Alternatively, you can check your refund status on the Delta Airlines website by logging into your account and viewing your past bookings. If the refund has been processed, it will show in your booking details. Please ensure to check all these places or your bank statements for proof of the refund. If you still can't locate your refund receipt, we suggest reaching out directly to Delta Airlines customer service for further assistance in obtaining the necessary documentation.