My mother-in-law booked a flight to Cincinnati, Ohio and meant to book a flight to Colu...

GetHuman2222626's customer service issue with Delta from February 2019

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The issue in GetHuman2222626's own words
My mother-in-law booked a flight to Cincinnati, Ohio and meant to book a flight to Columbus. She is currently in Detroit and the Delta representative was absolutely rude and said that they cannot change her flight unless she pays $*,***. This is absolutely absurd. They are doing nothing to help her with the situation and are not demonstrating your "customer commitment." She is traveling by herself and is anxious. Please tell me there is something you can do to make this transition smooth for her. As of now, we will never fly Delta again, and will let all of our friends and family know to do the same. Customer service in the Detroit airport is ABSURD.
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Delta

Customer service issue
Reported by GetHuman2222626
Feb 16th, 2019 - 8 mons ago
I have an issue with Delta too
Not resolved
Seen by 2 customers so far
Similar issue to 5574 others
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Timeline
GetHuman2222626 started working on this issue
Feb 16th 5:32pm