My card was lost over * months ago, I reported it an was told I would get sent a new on...

GetHuman-larky's customer service issue with Capital One from March 2019

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The issue in GetHuman-larky's own words
My card was lost over * months ago, I reported it an was told I would get sent a new one which I never received but after this charges were made on the account that were not me as I have no card connecting to the account but I am trying to be charged for these by capital one even though I never made them and disputed them immediately when I noticed them, and they are adding interest but I’m not paying as it wasn’t me made these purchases or transactions, I contacted the fraud department and again nothing came of this, so months later I am not further forward at resolving this? Only in more dept as while the issue had been tried to get resolved they continued to charge Interest etc.
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Capital One

Customer service issue
Reported by GetHuman-larky
Mar 12th, 2019 - 5 mons ago
I have an issue with Capital One too
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Seen by 2 customers so far
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GetHuman-larky started working on this issue
Mar 12th 10:24am