Back in November, I provided my bank account to make future credit card payments. (Not...

GetHuman-shayzell's customer service issue with Capital One from January 2019

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The issue in GetHuman-shayzell's own words
Back in November, I provided my bank account to make future credit card payments. (Not due until January *nd) My account was immediately charged for my credit card payments. The payments we returned as i was not ready to make a payment yet & I did not give permission to charge my card until January *nd. *Went to make a payment a couple days after January *nd because i realized you guys didn’t charge my card and now i had a late fee. It charged a totally diffferent Wells Fargo account. (not mine) Not sure whose. and i did not add that wells fargo bank.
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Capital One

Customer service issue
Reported by GetHuman-shayzell
Jan 14th, 2019 - a mon ago
I have an issue with Capital One too
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GetHuman-shayzell started working on this issue
Jan 14th 11:15am