I have security alerts set up on my account, for example for whenever I get a charge on...

GetHuman-enpspaud's customer service issue with Capital One from November 2018

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The issue in GetHuman-enpspaud's own words
I have security alerts set up on my account, for example for whenever I get a charge on my account, another is for when my credit card goes over $*,***, another is when my credit card statement is ready. For the past month I have not received these emails. I have called Capitol One at least * times about this issue and they say I need to "update my email address". I have done this at least * times and I'm still having the same issue. No one seems to know why or how to fix it. Can you please help me? My email address is: *****@***.com
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Capital One

Customer service issue
Reported by GetHuman-enpspaud
Nov 28th, 2018 - 9 mons ago
I have an issue with Capital One too
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Seen by 4 customers so far
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GetHuman-enpspaud started working on this issue
Nov 28th, 2018 1:13am