Capital One Customer FAQ

The penalty for early withdrawal of a Certificate of Deposit (CD) from Capital One typically depends on the term of your CD. For CDs with a term less than 12 months, the penalty is usually three months of interest. For CDs with terms of 12 months or longer, the penalty is generally six months of interest. However, the specific charges can vary and might be different based on your individual agreement. We recommend reviewing your agreement or talking to a representative if you're considering an early withdrawal. Please note that withdrawing before the maturity date will reduce earnings and principal.

To fix this issue, you will need to update your new phone number on your Capital One account. However, because security protocols are in place, doing so might require direct interaction with Capital One customer support, as they might need to verify your identity. They will be able to assist you in updating your phone number and ensuring that you can receive your temporary code at your new number. Please contact Capital One's customer service for further assistance.

We're sorry to hear about the issue with your account. To resolve an account restriction, you'll need to contact Capital One directly. Since account information is private and confidential, it's necessary to communicate with them directly to protect your personal details. This can be done online through your account or by calling Capital One's customer service. Be sure to have your account details ready to expedite the process. They will be able to identify the issue and guide you through the steps to get your account unrestricted.

To adjust a reservation made through Capital One Travel, you would need to directly reach out to the travel provider to discuss changes or cancellations. This is because the policies on changes and cancellations can vary depending on each provider. Please be sure to have your booking information handy when contacting the hotel directly regarding reservation changes. Also, it's important to keep in mind that fees may apply depending on the hotel's policy. We suggest verifying with the hotel the impacts of making changes to your reservation.

Apologies for the inconvenience you're experiencing while on vacation. Once a Capital One credit card is blocked, you have to contact Capital One to unlock it. They may need to confirm your identity and validate your recent purchases to ensure your card wasn’t compromised. If you have the Capital One mobile app, you can also use that to manage your account and keep track of any security alerts. Moving forward, it's beneficial to let Capital One know about your travel plans ahead of time to avoid this issue in the future.