View CapitalOne complete credit card statement, not the Summary that presents only recent payments, current purchases and anticipated payments. The statement I require must be a complete one the information content of which is that is equal in all respects to what is printed on paper. I require access to the current statement and to previous staements. ... I do not have a phone. Therefore, I must communicate online by secure chat or through e-mail. The GetHuman model relies exclusively on phones. This does not work for me. A CapitalOne representative may contact me at:******@***.com**The url:*https:**gethuman.com*issue*Capital-One*Aa-**I-do-not-have-a-phone-Therefore-I-must-communicate-online-by-secure-chat-or-through?isIssueFixed*no.
*. I do not possess a phone. *. I refuse to communicate with the company unless the contact is secure, as it would be if using a secure on-line chart system or encrypted data transmission.
*. CapOne is to contact me directly. I will not go through an intermediary such as GetHuman****. CapOne is to contact me directly at the e-mail address above, in the box with the title "The Problem - In Detail"****. Cap One is to: * a. provide me with a means to verify my identity and account ownership to the company** b. provide step-by-step instructions securely to edit the account username and password* * c. Provide an unambiguous statement that CapOne has verified my identity as required in the box "What You Were Trying to Do".* d. Verify that my username and password have been changed and are secure** e. Provide step-by-step instructions for accessing credit card account statement data as specified in "using email, to describe the exact steps I need to take to *. Gain secure access to my account* and *. Provide instructions to access complete credit card statements
I have used a CapOne Visa card for more ** years.
*. Signed into personal account multiple times trying to advance to a view statement menu.**. Used all help features available on the Summary page.**. loaded the corporate main page. Searched support information links to online (not telephone) chat lines, secure e-mail support, or other direct links to CapOne support staff.