Despite the GetHuman green checkmark at the url below the issue is not fixed.

GetHuman1528480's customer service issue with Capital One from November 2018

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Help with my Capital One issue
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The issue in GetHuman1528480's own words
View CapitalOne complete credit card statement, not the Summary that presents only recent payments, current purchases and anticipated payments. The statement I require must be a complete one the information content of which is that is equal in all respects to what is printed on paper. I require access to the current statement and to previous staements. ... I do not have a phone. Therefore, I must communicate online by secure chat or through e-mail. The GetHuman model relies exclusively on phones. This does not work for me. A CapitalOne representative may contact me at:******@***.com**The url:*https:**gethuman.com*issue*Capital-One*Aa-**I-do-not-have-a-phone-Therefore-I-must-communicate-online-by-secure-chat-or-through?isIssueFixed*no.
*. I do not possess a phone. *. I refuse to communicate with the company unless the contact is secure, as it would be if using a secure on-line chart system or encrypted data transmission.
*. CapOne is to contact me directly. I will not go through an intermediary such as GetHuman****. CapOne is to contact me directly at the e-mail address above, in the box with the title "The Problem - In Detail"****. Cap One is to: * a. provide me with a means to verify my identity and account ownership to the company** b. provide step-by-step instructions securely to edit the account username and password* * c. Provide an unambiguous statement that CapOne has verified my identity as required in the box "What You Were Trying to Do".* d. Verify that my username and password have been changed and are secure** e. Provide step-by-step instructions for accessing credit card account statement data as specified in "using email, to describe the exact steps I need to take to *. Gain secure access to my account* and *. Provide instructions to access complete credit card statements
I have used a CapOne Visa card for more ** years.
*. Signed into personal account multiple times trying to advance to a view statement menu.**. Used all help features available on the Summary page.**. loaded the corporate main page. Searched support information links to online (not telephone) chat lines, secure e-mail support, or other direct links to CapOne support staff.
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Capital One

Online Capital One individual creit card statement
Customer service issue
Reported by GetHuman1528480
Nov 9th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 2798 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman1528480 started working on this issue
Nov 9th, 2018 8:24am
GetHuman1528480 indicated the issue is not fixed yet.
Nov 10th, 2018 9:31pm
GetHuman1528480 indicated the issue is not fixed yet.
Nov 10th, 2018 9:32pm
GetHuman1528480 indicated the issue is not fixed yet.
Nov 10th, 2018 9:33pm
GetHuman1528480 indicated the issue is not fixed yet.
Nov 10th, 2018 9:35pm
GetHuman1528480 indicated the issue is not fixed yet.
Nov 10th, 2018 9:36pm
GetHuman1528480 indicated the issue is not fixed yet.
Nov 10th, 2018 9:38pm
GetHuman1528480 indicated the issue is not fixed yet.
Nov 10th, 2018 9:39pm
GetHuman1528480 indicated the issue is not fixed yet.
Nov 10th, 2018 10:24pm
GetHuman1528480 indicated the issue is not fixed yet.
Nov 10th, 2018 10:26pm

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