My new employer is saying that I need a "bank letter or specification sheet" or voided...

GetHuman-collinor's customer service issue with Capital One from September 2018

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The issue in GetHuman-collinor's own words
My new employer is saying that I need a "bank letter or specification sheet" or voided check to set up direct deposit, but I have neither. What should I do?
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Capital One

Customer service issue
Reported by GetHuman-collinor
Sep 28th, 2018 - 2 mons ago
I have an issue with Capital One too
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Seen by 3 customers so far
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GetHuman-collinor started working on this issue
Sep 28th 12:33am