I set up autopay using the Capital One app. There was an issue and I missed several pa...

GetHuman-mmews's customer service issue with Capital One from August 2018

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The issue in GetHuman-mmews's own words
I set up autopay using the Capital One app. There was an issue and I missed several payments. I was not notified of the missed payments via phone or email. My credit report is now showing late payments and my credit score has been adversely affected. I would like these late payments removed from my credit report.
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Capital One

Customer service issue
Reported by GetHuman-mmews
Aug 9th, 2018 - a yr ago
I have an issue with Capital One too
Not resolved
Seen by 4 customers so far
Similar issue to 1228 others
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Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security
Timeline
GetHuman-mmews started working on this issue
Aug 9th, 2018 6:56pm
GetHuman-mmews shared this issue with followers on Twitter
Aug 9th, 2018 6:58pm