We have booked an accommodation in Tonsai beach trough booking.com from feb *st to feb...

GetHuman-mericom's customer service issue with Booking.com from February 2019

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The issue in GetHuman-mericom's own words
We have booked an accommodation in Tonsai beach trough booking.com from feb *st to feb **th. Today, feb *th, my travel partner got really sick and is currently hospitalized in the nearest city and needs to stay there for unknown time. We need to book another accommodation in that city (Ao Nang) so we can be close to the clinic. We are in desperately need for a refund since we are not going to be able to pay for another accommodation. How can we proceed? Thanks
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Booking.com

Customer service issue
Reported by GetHuman-mericom
Feb 6th, 2019 - 3 mons ago
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GetHuman-mericom started working on this issue
Feb 6th 8:01am