Hello,**I didn’t red you mail well en see their Will be an aditional cost. We have a li...

GetHuman-emmavanm's customer service issue with Booking.com from September 2018

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The issue in GetHuman-emmavanm's own words
Hello,**I didn’t red you mail well en see their Will be an aditional cost. We have a limited budget. So I wonder if it would be possible to stay one night less. So till *** to reduce our costs. Because in the reception they told me that the Total fee I have to pay is ***€ Euro for * Nights and the original booking was ***€ For * nights*So we would like to stay only * nights in order to be able to pay for everything. I hope we can adjust our booking and pay and stay one night less. In the reception they Said we sjouwde arrange with you because we booked with you. And for them it’s No problem if it’s fine with you. **I’m sorry for the inconvience**Thanks kind regards. **Emma Van Mullem *Van: Booking.com Customer Service ******@***.com**Verzonden: dinsdag * september **** **:**:***Aan: *****@***.com*Onderwerp: Your Action is Requested : Barricata Holiday Village (****.***.***)* **Booking.com*Home * FAQ**Manage booking**Dear Emma Van mullem,**Thank you for choosing Booking.com.**We have just tried contacting you by phone but the number provided is not correct: **** *** ** ** **. Can you please provide us a correct phone number?**We contacted Barricata Holiday Village on your behalf and asked them to change the dates of your reservation **********.**Requested dates: ** check-in: **-**-****** check-out: **-**-******We’re happy to let you know that Barricata Holiday Village will be able to change the reservation dates. The price of the modified reservation will be ***.** Euros.**If you accept the charge and would like to go ahead with the modification, please let us know by replying to this email. We will then modify your reservation and confirm the changes by email.**Please feel free to reach out to the team with any additional questions. We're here **** and happy to help you.**Kind regards,**--*Irina M.*Booking.com Customer Service Team***Emma, you may receive an invitation to share your feedback on your recent experience with Booking.com Customer Service. We’d love to hear your thoughts on what we're doing right, and what we could do better.**If you would like to change or upgrade your reservation, click here.*- Booking.com Customer Service Team

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Booking.com

Customer service issue
Reported by GetHuman-emmavanm
Sep 5th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3857 others
0 customers following this

Timeline

GetHuman-emmavanm started working on this issue
Sep 5th, 2018 3:35pm