We have reservations for this Friday and Sa****ay confirmation number ***-***-****. My...

GetHuman-famlee's customer service issue with Booking.com from June 2018

Help with my Booking.com issue
We have reservations for this Friday and Sa****ay confirmation number ***-***-****. My husband has to have gallbladder surgery in the morning and we will not be able to leave this weekend.
I trust that Booking.com will make this right and come up with a resolution that is fair.
Help with my Booking.com issue
How GetHuman-famlee fixed the problem:
I had to call the *-*** number, spoke with a gentleman who called the hotel and cancelled our reservations. Very kind and took care of it in one call!
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Booking.com

Customer service issue
Reported by GetHuman-famlee
Jun 26th, 2018 - 2 mons ago
I have an issue with Booking.com too
Fixed
GetHuman-famlee shared how to fix
Seen by 7 customers so far
Similar issue to 1435 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-famlee started working on this issue
Jun 26th 1:36am
GetHuman-famlee indicated the issue is not fixed yet.
Jun 26th 2:45am
GetHuman-famlee confirmed the issue is fixed. Hooray!
Jun 27th 3:45am