We have reservations for this Friday and Saturday confirmation number ***-***-****. My...

GetHuman-famlee's customer service issue with Booking.com from June 2018

Help with my Booking.com issue
The issue in GetHuman-famlee's own words
We have reservations for this Friday and Saturday confirmation number ***-***-****. My husband has to have gallbladder surgery in the morning and we will not be able to leave this weekend.
GetHuman-famlee did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman-famlee fixed the problem
I had to call the *-*** number, spoke with a gentleman who called the hotel and cancelled our reservations. Very kind and took care of it in one call!
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Booking.com

Customer service issue
Reported by GetHuman-famlee
Jun 26th, 2018 - 4 mons ago
I have an issue with Booking.com too
Fixed
GetHuman-famlee shared how to fix
Seen by 7 customers so far
Similar issue to 1435 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-famlee started working on this issue
Jun 26th 1:36am
GetHuman-famlee indicated the issue is not fixed yet.
Jun 26th 2:45am
GetHuman-famlee confirmed the issue is fixed. Hooray!
Jun 27th 3:45am