I made a reservation through Booking.com for the Hotel at Times Square for ***-***. To...

GetHuman-landmbol's customer service issue with Booking.com from June 2018

Help with my Booking.com issue
The issue in GetHuman-landmbol's own words
I made a reservation through Booking.com for the Hotel at Times Square for ***-***. Today when I was looking for transportation, I found a better deal-$*** less and two queen beds. When I canceled your reservation, I received an email stating that I would be charged $***! Your website states I can cancel any time with no charge! What’s the deal?
GetHuman-landmbol did not yet indicate what Booking.com should do to make this right.
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How GetHuman-landmbol fixed the problem
I spoke directly with the hotel.
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Booking.com

Customer service issue
Reported by GetHuman-landmbol
Jun 6th, 2018 - a yr ago
I have an issue with Booking.com too
Fixed
Seen by 15 customers so far
Similar issue to 471 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-landmbol started working on this issue
Jun 6th, 2018 5:37pm
GetHuman-landmbol confirmed the issue is fixed. Hooray!
Jun 9th, 2018 7:24pm