The question we are asked most often is about how to talk to Booking.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Accidentally booked wrong date. Can the checkin/out be backed up 1 day without additional cost? Booking number 5161342485
We cannot guarantee changes to bookings without additional costs, as this depends on the specific policies of the accommodation you reserved. Please check the cancellation and modification policy associated with your booking or refer to the confirmation details you received when you made the reservation.
Asked Jan 27, 2026 4:43 PM
How can I speak with a person to resolve a refund issue
There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that to speak with a representative for assistance with your refund issue.
Asked Dec 12, 2025 12:34 PM
How do I update my email for mobile bookings when the old email on file does not work. I want the updated email on my laptop account and verify with phone.
To update your email for mobile bookings, log into your Booking.com account on your laptop. Go to the "Account" or "Profile" section where you can update your email address. After updating, you should verify the new email address through a confirmation email sent to your updated email. If you encounter issues with the old email, please follow the prompts for account recovery or support on the site.
Asked Nov 27, 2025 1:16 AM
I I'm trying to pay for a room at booking.com and cannot finish the payment will not accept my credit card.
There are several reasons your credit card might not be accepted for payment on Booking.com. Ensure that your card is valid, has sufficient funds, and is not expired. Additionally, check if the card type is accepted by the property you are booking. You may also want to try clearing your browser's cache or using a different payment method.
Asked Nov 3, 2025 1:32 AM
How do I cancel my hotel reservation
To cancel your hotel reservation, you need to log into your Booking.com account and go to your bookings. Select the reservation you wish to cancel and follow the cancellation instructions provided. Make sure to check the cancellation policy for your specific booking, as some reservations may have fees for cancellation.
Asked Nov 2, 2025 1:57 AM
Help me with my Booking.com customer service issue
We look to the Booking.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.