Uber EATS Customer FAQ

We understand how frustrating it can be to receive the wrong order. If you’re experiencing issues logging in or reaching out via phone, there is a link to the most up-to-date contact information right here on this page. You can also check the app for help with your order, including reporting any discrepancies.

If you received a different item than what you ordered, you can request a refund through the Uber Eats app. Go to your order history, select the order in question, and use the option to report an issue with the order. You can provide details about the problem, and the support team will assist you in processing your refund.

To send an Uber Eats gift card to a friend in Los Angeles, you can purchase a digital gift card through the Uber Eats app or website. Choose the desired amount, enter your friend’s email address or phone number, and complete the purchase. Your friend will receive a link to redeem the gift card in their Uber Eats account.

If you see a charge for a membership you didn't purchase, it may be due to a trial or a mistaken subscription. We recommend checking your account under the "Settings" and "Membership" sections to verify any active subscriptions. If you still believe the charge is incorrect, please refer to the link on this page for the most up-to-date contact information to address the issue directly.

If your order was delivered to the wrong address, please check the details of your order in the app to verify the delivery address listed. You can report the issue within the app to get assistance. There is a link to the most up-to-date contact information right here on this page as well, which you can use for further support.