Postmates Customer FAQ

Top Answers & How-to Guides

How do I Contact Postmates Customer Service?

The question we are asked most often is about how to talk to Postmates customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Postmates Email and Password?

Postmates customers who need to recover their Postmates email and password have steps they can take to do so. Perhaps the easiest way...

How Do I Sign Up for Postmates?

The company leverages advancing technology to connect customers with over 600,000 merchants and deliver their items of choice. Its...
Ask any question you have about Postmates customer service, get an answer now.

Recent Postmates Customer Questions

I need a copy of my receipt for 05/22/2023”4

For a copy of your receipt, you can access it easily through the Postmates app or website. Go to your account and select the order for which you need the receipt. You should then see a detailed order summary, which includes the receipt. If you want a physical copy, simply screenshot or download the receipt and print it. Postmates also sends an email confirmation for every completed delivery, which includes a receipt. So, you can check the email linked to your Postmates account for that specific order.
Asked May 31, 2024 4:58 PM

How do I know if my order was received? There was no text or email. I tried 3 or 4 times but I only want one order.

After placing an order on Postmates, you should see a confirmation screen, obtain an email confirmation, or see your order under the 'Your Orders' section of your account. If you do not see this confirmation, your order may not have gone through. Occasionally, a brief delay may occur and your order may appear after a few minutes. However, if your order still isn't showing up after a wait, it's possible the order didn't process correctly. As you've mentioned that you tried multiple times, we recommend checking the 'Your Orders' section to make sure you're not charged for multiple orders. If you have concerns, reach out to Postmates support via the contact link on this page.
Asked May 16, 2024 1:04 AM

How do I check my balance on a Visa Postmates card

To check your balance on a Visa Postmates card, log into your Postmates Fleet account. Once you're logged in, navigate to the earnings tab in the Fleet app. Here, you'll see your total earnings, including whatever balance is present on your Postmates Visa card. Keep in mind that your earnings and card balance may not be the same, since you can choose when to cash out your earnings to your card. Your balance will only reflect the amount you've already transferred to your card.
Asked Mar 10, 2024 2:05 AM

I added more tip after delivery , need change. Was more than meant to.

We understand how that could be a concern. However, once a tip has been added and submitted on Postmates, it cannot be altered or changed. This is to ensure the swift processing of the drivers' earnings. To avoid this situation in the future, kindly double-check the amount you've input before finalizing your tip.
Asked Mar 6, 2024 4:10 AM

The food we received was nothing like what was pictured and described and some items were missing.

We're sorry to hear that your order wasn't satisfactory. Postmates strives for the highest quality in all deliveries. Unfortunately, we don't control the preparation or packaging of your food; that's the responsibility of the restaurant. However, if your order was incorrect or items were missing, please report it immediately in the app under 'Help' in the order screen select 'Problem with order' and follow the prompts. By doing this the issue can be investigated promptly, and compensation or a refund can be provided according to the situation and Postmates' policies.
Asked Mar 3, 2024 9:43 PM

Help me with my Postmates customer service issue

Gift Cards

How Do I Check the Balance on My Postmates Gift Card?

It's easy to learn the balance of your Postmates gift card. Log into your account online or through your mobile app and add the card...

How Do I Request a Refund to a Gift Card from Postmates?

If something went wrong with your Postmates order, you can request that the company credit a refund to your Postmates gift card. To...

How Do I Buy a Gift Card from Postmates?

Gift cards are always a safe gift to give to someone, but they are also a great way to keep track of your own spending, so purchasing...

How Do I Send Someone a Postmates Gift Card?

Postmates, which was recently acquired by Uber, allows customers to purchase and send gift cards to loved ones. Gift cards can be purchased...

How Do I Use My Postmates Gift Card for My Purchase?

Using a Postmates gift card to pay for your purchase is easy using the online portal or app. Postmates gift cards can be added to your...

What Do I Do If My Postmates Gift Card Balance Won't Load?

Postmates, owned by Uber, uses Uber gift cards. If your Uber balance won't load properly after redeeming your gift card then you have...

Ordering and Delivery

What Do I Do If I Did Not Receive My Confirmation After My Onboarding Appointment at Postmates.com?

It's crucial to ensure that you receive a confirmation message after an onboarding appointment. However, sometimes this fails to be...

How Do I Report an Issue with a Menu on Postmates.com?

Postmates.com is a website and app that allows you to order food for delivery from local restaurants. If you are having issues with...

How Do I Order Delivery from Postmates?

Customers who wish to order through Postmates have several ways they can do this. They can order through the web app, or order through...

What Do I Do If My Postmates Delivery Is Late?

Postmates customers who are faced with a late delivery have several options they can take to resolve the issue. Depending on he type...

What Do I Do If My Postmates Delivery Is Missing?

Postmates offers good and food deliveries in the 50 American states. You can order the goods that you want using the Postmates IOS...

How Do I Check the Status If My Delivery from Postmates?

A lot of people use Postmates to have food and other goods delivered to them. To enjoy the advantages offered by this company, you...

What happens if the restaurant I ordered from is closed?

If the restaurant you ordered from is closed, Postmates will notify you immediately and provide you with alternative options. In such...

How long does it take for a Postmates delivery to arrive?

The delivery time for a Postmates order varies depending on several factors. Postmates strives to provide fast and efficient service,...

Can I schedule a Postmates delivery in advance?

Yes, you can schedule a Postmates delivery in advance. Postmates offers a convenient feature called Schedule Delivery that allows you...

Is there a minimum order amount for Postmates delivery?

Yes, there is a minimum order amount for Postmates delivery. The minimum order amount can vary depending on your location and the specific...

Account and Support

How Do I Recover My Postmates Email and Password?

Postmates customers who need to recover their Postmates email and password have steps they can take to do so. Perhaps the easiest way...

How Do I Sign Up for Postmates?

The company leverages advancing technology to connect customers with over 600,000 merchants and deliver their items of choice. Its...

How Do I Get a Refund for My Postmates Delivery?

Learn all the ways you can contact Postmates for a refund on your recent Postmates order.

Can I Get a Refund If Postmates Takes Too Long?

You can get a refund from Postmates when you receive your order late. However, the company will first check the delivered product's...

How Do I Call Postmates?

Postmates offers good quality and reliable delivery services. However, minor issues are experienced from time to time. If you ever...

How Do I Get a Refund from Postmates?

This short article will walk you through the steps needed to take in order to get a refund from Postmates through several methods.

How do I get a refund on Postmates?

Postmates allows you to order food through their app, pay for the order and delivery fee, and have it delivered to your address. You...

What do I do if my Postmates order is wrong?

If you're experiencing issues with a Postmates order, the best way to resolve it is by contacting their Customer Support team. You...

How Do I Check My Application Status with Postmates?

If you have submitted your application to Postmates, you can check its status very easily with these helpful tips.

What payment methods does Postmates accept?

Postmates accepts various payment methods to ensure convenience for its customers. You can pay for your orders using major credit and...

Service Questions

Does Postmates Deliver to Hospitals?

Being forced to eat food that does not impress while you are in a hospital is frustrating. Thanks to Postmates since you can order...
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