Postmates Customer Q & A

Answers to Common Problems

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Postmates.
As for contacting Postmates, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Postmates.
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Click below to show 13 more questions, answers, and complete guides to common Postmates customer support problems.

Recent reasons customers contacted Postmates:

My code TACOS** first did not properly apply at checkout then was removed from my promo...
My order was not delivered to me! My driver never showed up to my house! I was waiting...
The restaurant I order from which is Panda Express is closed and I need my money back A...
I am being charged more for my orders way after delivery and I want my money back for i...
cannot delete my home address
My promo code (LA**) was able to be used and now it’s unavailable. I’m currently not ab...
I never received my $ **.** order.
My Entire Order was Wrong. Chorlox Bleach Wrong size, Replaced with * Very Tiny Bottle...
I'm trying to log into the app, so I can order something. It keeps asking for an * dig...
My order has been ready for over an hour. My driver will not respond is about ** minut...
Good morning**I was charged * times for an order. I really need some help. I cannot aff...
This is the second time your driver has not found my address and my food delivery is no...
I ordered food from Luby’s last night. Sunday **********. The fried okra was missing fr...
Hello, * The reason I am reaching out is because your Drivers GPS's aren't able to...
The items I received from postmate does not match up to $** only see *. I excuse me to...

Help me with my issue

Does GetHuman work with Postmates?

GetHuman does not work with Postmates's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Postmates at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Postmates's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How long does it take for a Postmates delivery to arrive?
How Do I Buy a Gift Card from Postmates?
What Do I Do If My Postmates Delivery Is Missing?
How Do I Request a Refund to a Gift Card from Postmates?
How Do I Check the Balance on My Postmates Gift Card?
Does Postmates Deliver to Hospitals?
How Do I Check the Status If My Delivery from Postmates?
Solutions to common issues

Contacting Postmates at a Glance

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