What do I do if my Postmates order is wrong?

In a nutshell: If you're experiencing issues with a Postmates order, the best way to resolve it is by contacting their Customer Support team. You can reach them through the app, social media, or the Help

Christian Allen is the editor / author responsible for this content.
Mar 25, 2024

Introduction

If you're having an issue with a Postmates order, the only way to resolve this is by contacting their Customer Support team. You can reach out to their support via the app, through social media and the Help Center on their website. Are you planning to get in touch with Postmates because they sent you the wrong order or charged you twice for it? Read this guide and we'll help you contact Postmates Support.

Open the App

The easiest way to contact Postmates is through their app. Open the Postmates app on your mobile phone or tablet and make sure you're logged in.

Tap Your Profile

Look for an icon that resembles a person or your profile photo to access your profile settings. It's usually located on the top left corner of the page.

Tap Support

Once you're on the account settings page, tap on Support at the bottom to get to the Customer Support page. Before emailing Postmates, it's advised to check on the common problems section page first to see if you can find a resolution there. Otherwise, consider the email option to get in touch with Support.

What do I do if my Postmates order is wrong? (Step 3)

Tap Email

Use the app's messaging function to get support. Don't forget to enter the complete details to get a quicker resolution from the Customer Support team.

You may also send a direct email to Postmates Customer Support by sending a detailed email to help@postmates.com.

What do I do if my Postmates order is wrong? (Step 4)

Contact Postmates Via Social Media

You can also visit Postmates X account to get in touch with Customer Support. Use this profile link: https://twitter.com/postmates_help?lang=en

Feel free to send a tweet or a direct message with details of your issue. Postmates Customer Support is open 24/7.

What do I do if my Postmates order is wrong? (Step 5)

Log In to Your Account

Another way to contact Postmates regarding your order is by logging in to your account. You can contact them via the Help Center. Follow the steps below.

What do I do if my Postmates order is wrong? (Step 6)

Click Your Profile Photo

What do I do if my Postmates order is wrong? (Step 7)

Tap Help Center

What do I do if my Postmates order is wrong? (Step 8)

Click Contact Us

Tap Email

Fill out the form including the details of your problem and click Report Issue. Wait for Postmates Customer Support to contact you.

What do I do if my Postmates order is wrong? (Step 10)

Conclusion

To get a faster resolution, include all the details of your issue including photos, if possible. Don't forget to also include your email address associated with your account and order ID if you contact them via X. If you're still having problems with your Postmates order, please don't hesitate to contact Customer Support.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What do I do if my Postmates order is wrong?

Why does GetHuman Write How-to Guides for Postmates Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Postmates in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Postmates order is wrong? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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