Postmates is a meal delivery company that partners with restaurants and other businesses that do not have their own delivery staff. As one of the most successful online meal delivery companies in the United States, it isn't surprising that Postmates gets lots of requests for customer service.
It should be noted, however, that Postmates does not provide phone-based customer support. If you need to get in touch with Postmates, you must do so through Postmates' online request form.
Why Do People Contact Postmates Customer Support?
Customers contact Postmates customer support for a range of reasons, including:
Best Practices for Contacting Postmates Customer Service
There are several things that you can do to help ensure that your Postmates inquiry is handled quickly and professionally:
Follow the instructions in the help section on Postmates' website. This will help ensure that your support request is forwarded to the correct department.
Explain your concern clearly, carefully, and politely. This will help the customer service representative understand your problem so that he or she is able to offer a solution.
Ensure that you have screenshots and copies of documentation handy. Being able to supply this information to the customer service agent who handles your request can speed up your ticket and helps to ensure that you get the resolution you want.
How do Consumers Feel About Calling Postmates Customer Service?
Many consumers are unhappy that Postmates does not provide phone-based customer service. The lack of real-time support can be frustrating when waiting for a pizza to arrive or to report a missing packet of ranch from an order of chicken wings.
At the same time, there does not appear to be pattern of reports online or in the news media regarding poor service from postmates, indicating a relative satisfaction Postmates customer support.
What Kind of Issues can a Postmates Customer Service Representative Resolve?
A Postmates customer service representative can resolve many common issues, including billing problems, undelivered or misdelivered food, missing items, wrong items, or problems with delivery drivers. Customer support can also help with troubleshooting technical issues on the Postmates' website or mobile apps.
What Can't Be Resolved With a Call to Postmates Customer Service?
Postmates is a third-party service used by restaurants and shops. While Postmates can attempt to intervene in a dispute between yourself and the merchant, there are limitations to this capability and you may need to take other, more direct, approaches to resolve an issue.
If your computer or device is incompatible with the Postmates website, a customer service representative may be able to suggest a workaround, but may not be able to entirely resolve the issue. If this is the case, you'll need to use a different device to access Postmates.
What Should You Do If You Have an Unsuccessful Call with Postmates?
If your support request does not go the way you wanted it to, don't give up. You may still have options.
First, carefully review the response that you received from Postmates. It may be that there was a miscommunication that derailed your request. Re-reading your communications will help you determine if this happened.
Next, reply to the communication from Postmates. Explain that you believe that your case has been mishandled and why. Ask that your case be escalated to a supervisor if necessary.
If you don't get anywhere with Postmates, you still have a couple of other things that you can do. First, contact the merchant with whom you placed your order. The manager there may be willing to address your concern or advocate on your behalf with Postmates. If you are having a billing issue, contact your bank and dispute the charge.
You came here to see Postmates's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Postmates agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Postmates anyways and help you with your issue. Over the last 18 months, 72,642 customers like you have come in search of a phone number for Postmates and helped us confirm they don't have one. Common reasons that people try to call Postmates customer support department include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Postmates first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or web. Unfortunately, right now Postmates doesn't have any phone numbers. It's not always clear what is the best way to talk to Postmates representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Postmates, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Postmates customers like yourself.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Postmates. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.