How do I get a refund on Postmates?

In a nutshell: Postmates allows you to order food through their app, pay for the order and delivery fee, and have it delivered to your address. You can cancel an order for a refund, but the amount refunded depends

Christian Allen is the editor / author responsible for this content.
Mar 20, 2024


Like GrubHub, you can order food on Postmates using the app, pay the food plus delivery fee and then have the food delivered to your address. You can cancel an order and get refunded but it may not be the full amount. It depends on whether or not the restaurant has already prepared the order. Read this guide if you want a refund from Postmates. We'll teach you how to start the refund process using your mobile phone and computer.

Open the App and Tap Help

Do this step if you're canceling an order using your mobile phone. If you change your mind about the food you ordered, it's advised that you cancel the order right away to get a full refund. Otherwise, you may only get a partial refund.

How do I get a refund on Postmates? (Step 1)

Tap Cancel Order

A menu will pop up. Select Cancel Order.

How do I get a refund on Postmates? (Step 2)

Choose a Reason for Canceling the Order

How do I get a refund on Postmates? (Step 3)

Tap Continue

Confirm the Cancellation by Tapping Cancel Delivery

Note that there may be a charge if the restaurant has already prepared the order. If you're certain you still want to cancel, tap Cancel Delivery.

If you're using the computer, follow the steps below.

Open a Web Browser and Sign In to Your Account

How do I get a refund on Postmates? (Step 6)

Tap On the Avatar Icon

You'll find this on the top right of your screen.

Tap Deliveries

Select the Order You'd Like to Get a Refund For

Tap Contact Support

Follow the on-screen prompts. A customer support representative should get in touch with you ASAP.

If you're using an iPhone and you received an incorrect food item, you can request a refund by following the steps below.

Open the App on Your iPhone

Open the Order History Page

Look for a clock icon and tap on it. That's the history page.

Select the Order With the Incorrect Food Item

Tap Items Damaged, Missing or Incorrect

Select the Order Cancellation Reason

Follow the on-screen instructions on how to get a refund.


You can also contact Postmates' Customer Service if you have an issue with your order. Customers may contact them on their Facebook, Instagram and X accounts. To recap, if you change your mind about a Postmates order, it's better to cancel it immediately to get a full refund. You may only get a partial refund if the restaurant has already prepared your order. For other concerns about Postmates, please get in touch with this Customer Support.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I get a refund on Postmates?

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