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What Do I Do If My Postmates Delivery Is Missing?

Dec 9, 2022

What Do I Do If My Postmates Delivery Is Missing?

Postmates delivers goods and foods prepared in restaurants to people across the U.S. It was founded by Sam Street, Bastian Lehman, and Sean Plaice in 2011. The company has over 6000 drivers who deliver goods to the specified locations.

Postmates has a mobile application where you can order goods and check the status of your delivery. You can download the mobile application using a smartphone. If you experience any problems when downloading this mobile application, contact Postmates.

You have ordered a particular good and made the necessary payments, but your delivery is missing. You will get frustrated now that you are not going to get the good that you want. Do not focus on the frustration; instead, think about how you will get a reimbursement for the missing delivery or another good. This article gives detailed information on what to do when you find out that your delivery is missing.

Report The Missing Delivery Using Your IOS Application

The process is easy. However, you need to have an account with Postmates. Follow these steps when reporting the missing delivery.

  1. Open your Postmates IOS application and log in to your Postmates account.
  2. Click on the clock icon on the left-hand side of your screen. A list of the companies or restaurants from which you have ordered products will appear.
  3. Tap on the company from which you had ordered the missing delivery.
  4. A page with several options will appear. Choose the "missing delivery" option and complete the process. You can explain more about this delivery by clicking on the "something else" option. You will get a refund for the missing delivery if your case is genuine.

Report That Your Postmates Delivery Is Missing Using Your Postmates Android Application

The procedure is somehow similar to the one followed when using the IOS application. However, there are a few differences, especially at the beginning of the process. Follow these steps when reporting the missing delivery.

  1. Open your Postmates android application and log in to your Postmates account.
  2. Click on the "settings" icon. Several options will appear.
  3. Tap on the " deliveries" option. A page will appear showing you your deliveries.
  4. Click on the "contact support" option on this page and choose the company that was supposed to offer the missing delivery.
  5. Three options will appear. Choose the "missing delivery" option and continue with the process.

Reporting A Missing Delivery Using The Postmates Website

The Postmates website is very responsive. Therefore, you will need a few minutes to report the missing delivery. Follow these steps when using the Postmates website to report a missing delivery.

  1. Open the Postmates official website and log in to your account.
  2. Tap on your avatar on the page that will appear.
  3. Click on the "deliveries" option.
    4. Tap on the delivery that is missing and click contact support. Postmates will contact you and tell you what to do about the missing delivery.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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