How Do I Request a Refund to a Gift Card from Postmates?
If something went wrong with your Postmates order, you can request that the company credit a refund to your Postmates gift card. To make the request, use the Postmates app or visit the website and log in to your account. Find your order history and select the order in question. Choose a reason for your request from the prompts and click the submit button. Wait for Postmates to review your claim. You can also contact the company's support staff for assistance.
Postmates is a popular delivery service that transports everything from fast food orders to groceries. Registered Postmates users can place orders via their smartphone or desktop to schedule a delivery. If you received a Postmates gift card, you can apply its balance to the cost of your order. If something goes wrong with the order, however, how can you request a refund to your Postmates gift card? The following information can help.
Requesting a Refund to a Postmates Gift Card
You can request a refund to your gift card from Postmates either by opening up the Postmates app on your smartphone or visiting the company's website. To use the app, follow these steps:
- Go to the menu to click on your orders option. This option is reflected by a clock icon.
- After clicking on your orders, select the order that you want a refund for.
- Select the reason you would like a refund from the list. For example, if items were missing from your order, select that category.
- Use the prompt "something else" if you would like to add your own message in the request. You can clarify your issue using this option. For instance, you can report that an item or several items were left out of your grocery or food order.
Requesting a refund using your computer:
- Look for your avatar symbol at the top of the homepage after signing in to your Postmates account.
- Choose the Deliveries option. Then, select the order in question that you'd like a refund for.
- Choose the reason for your refund request, or click on the support option to wait to be contacted by the company.
In either case, you must request your refund within 48 hours of your order's placement or you will not be eligible. Refunds are provided at the discretion of Postmates. Once you submit your refund request via the app or computer, you will need to wait for Postmates to review your claim and make a determination.
If you find that the steps above aren't working, you can contact Postmates for help. Because of the 48-hour refund rule, the sooner you request a refund, the better.
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