Optimum Customer Q & A

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Optimum.
How Do I Switch My Internet Provider to Optimum? Switching your internet provider to Optimum may be the best decision you have made. With the help of agents who are always ready on... Read more
How Do I Know If My Monthly Optimum Bill Is Too High? Optimum is dedicated to ensuring you get the highest possible customer satisfaction. Don't shy away from asking Optimum to lower your... Read more
Is Optimum Internet Service Any Good? Optimum provides high-speed internet, digital TV, and telephone-related services for in-home connection and entertainment. Through... Read more
What Questions Should I Ask Optimum When Shopping for an Internet Provider? Make sure to get all the details necessary before you commit to a service provider. Ask for speeds options and their guarantees, inquire... Read more
Does Optimum Have the Best Customer Satisfaction for Internet Service? Choosing an internet service provider is easy. All you need to do is pick out the provider that gives the best customer satisfaction.... Read more
How Do I Schedule an Installation Appointment with Optimum? If you have settled on Optimum as your internet service provider and already settled on the internet plan that suits you, you only... Read more
How Do I Get Optimum to Lower My Monthly Rate? Optimum is dedicated to ensuring you get the highest possible customer satisfaction. Don't shy away from asking Optimum to lower your... Read more
Is Optimum the Cheapest Internet Service? Optimum internet gives you the chance to redefine your home entertainment experience, plus conduct your business comfortably and efficiently.... Read more
How Do I Fix Buffering Problems with Optimum? This article talks about dealing with the problem of buffering interruptions whenever you are watching streaming video using Optimum's... Read more
How Do I Change My Optimum Wi-Fi Password? As a user you can change your Optimum Wi-Fi password by following the steps given above. The process takes a few minutes to complete... Read more
How Do I Transfer My Optimum Cablevision Service? Optimum's cablevision service is all encompassing and includes TV and internet. You can transfer your service whenever you move and... Read more
How Do I Change My Plan with Optimum? Optimum allows you to make changes to your plan whenever you please..It is very easy with these helpful tips. Read more
How Do I Cancel My Optimum Account? Cancelling your Optimum account may not be as easy as it seems but these helpful tips can assist you with the process. Read more
What Do I Do If I Am Having Problems with My Optimum Service? If you face any problems with Optimum services, there are a number of measures you can take with these helpful tips. Read more
How Do I Dispute a Charge with Optimum? With so many services in their repertoire, it is no surprise that some charges from Optimum may lead to disputes.For whatever reason... Read more
How Do I Get Technical Support from Optimum? Optimum offers it's customers many ways to receive technical support. Heres some helpful tips to assist you. Read more
What internet speeds does Optimum offer? Optimum offers a range of internet speeds to cater to different needs. Starting from the basic Optimum 200 with download speeds of... Read more
Does Optimum offer a Wi-Fi router with their internet service? Yes, Optimum offers a Wi-Fi router with their internet service. When you subscribe to Optimum internet plans, you will receive a modem... Read more
Can I use my own modem with Optimum's internet service? Yes, you can use your own modem with Optimum's internet service. Optimum allows customers to use their own compatible modems to connect... Read more
Does Optimum offer TV and/or phone services? Yes, Optimum provides both TV and phone services. As a leading telecommunications provider, Optimum offers a comprehensive range of... Read more
What is the contract length for Optimum's internet service? The contract length for Optimum's internet service can vary depending on the specific plan and promotions available in your area. Typically,... Read more

Recent reasons customers contacted Optimum:

I am moving and don't want optimum anymore. Someone else is moving in my house today. I...
Why is my account not working I can not login to my online banking
I need to speak with a representative. I have a few questions to ask. Could someone rea...
I need to speak with a representative, so can get my point across more clearly.
I GOT A MESSAGE EARLIER TO MY PHONE SAYING MY PACKAGE FROM OPTIMUM HAS ARRIVED BUT CAN...
Internet is taking a long time to stream channels, sitting idle for long periods
Why is my bill approximately $** higher this month ?
Not an Optimum customer but just had PSEG-LI check wire that is hanging (but not cut) s...
I need step by step instructions to pair optimum remote with tv cable
The have a new remote that needs to be paired with cable. I pressed * and * simultaneou...
Today I talked with an Optimum customer service representative named Romisaa who provid...

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Does GetHuman work with Optimum?

GetHuman does not work with Optimum's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Optimum at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Optimum's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

Is Optimum the Cheapest Internet Service?
What Do I Do If I Am Having Problems with My Optimum Service?
Can I use my own modem with Optimum's internet service?
Does Optimum offer TV and/or phone services?
How Do I Transfer My Optimum Cablevision Service?
How Do I Change My Plan with Optimum?
How Do I Cancel My Optimum Account?
Solutions to common issues

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