Booking.com Customer FAQ

Booking.com's Customer Support team is available 24/7 for inquiries, feedback, and complaints about bookings or stays. Access the Help Center on their website for assistance, or sign in to your account to contact Customer Service

There is a link to the most up-to-date contact information right here on this page that can help you reach Booking.com customer service.

You cannot add travel insurance directly to an existing booking on Booking.com. However, you can purchase travel insurance separately through various providers or check if the property offers insurance options. It's advisable to arrange this before your trip begins for maximum coverage.

To edit your review on Booking.com, simply log in to your account and navigate to the 'Reviews' section. From there, you can find the review you wish to modify and select the option to edit it. Make your changes and save them. Keep in mind that there may be a time limit for editing reviews after submission.

To edit or change a booking made through Booking.com, the user would typically need to follow a few steps. First, the user should log into their account on the Booking.com website or mobile app. Once logged in, they can navigate to the "Bookings" section, where they will find a list of their current reservations. By selecting the specific booking they wish to modify, the user will generally see options for changing dates, guest details, or other relevant information, depending on the policies set by the accommodation provider. It is important for the user to review the cancellation policies and any potential fees that may apply when making changes. If the user booked a non-refundable rate or has specific restrictions, they might find that some changes are not permitted. In such cases, Booking.com provides relevant information about the booking terms. Users should carefully read these details to understand their options. For more specific instructions or to handle complex changes, it is advisable to refer to the help section on the Booking.com website, which may provide additional guidance tailored to their situation.